Jeff Featherstone Email & Phone Number

Cincinnati, OH, US

Cincinnati Metropolitan Area

• Recognized as a top performer and selected to join IFS Annuity team to employ productivity, precision, and teamcollaboration and review, investigate, process, and approve or deny claims on life insurance and annuity.
• Provide rapid, professional, and compassionate customer service while assessing up to 30+ new claims daily;patiently and effectively articulate information during highly emotional/stressful circumstances involving.
• Manage 100+ claims simultaneously at any given time. Analyze insurance forms, verify accuracy, and determinebeneficiary to settle claims while ensuring compliance with state regulations.
• Accurately enter information into PROD 4, MDOCS, and GPSS software systems; oversee unresolved files anddistribute paperwork while maintaining confidentiality of information.
• Collaborate with cross-functional teams to improve processes and eliminate obstacles by providing business-critical insights that facilitate seamless processing of claims.Select Achievements
• Received Special Merit Award for showcasing high productivity, supporting Integrity team, going the extra mileto coach and develop Customer Service team, and cutting out redundancies to improve accuracy and.

Cincinnati, Ohio, United States

• Reviewed and processed unclaimed property contracts regulations to ensure return of unclaimed funds to therightful beneficiary within an appropriate amount of time.
• Provided exceptional customer service by phone and email while guiding families of policy holders throughcomplexities of probate processes.
• Continuously engaged in process improvements, ensuring team of three Claims Approvers achieved departmentgoals.Select Achievements
• Consistently exceeded 90% of goals for claim quality and execution.
• Selected to collaborate with leadership team on troubleshooting and improving reference sheet processes.Participated in delivering new rollout, assisting in training three employees on new standard operatingprocedures.

Cincinnati, Ohio, United States

- Managed debt collection accounts.- Deescalated disgruntled clients and used problem solving skills to create an agreed upon financial plan. - Exceeded collection goal for 80% of the collection periods - Supported my direct manager by motivating the team and helping to boost morale - Collaborated with management to improve goal setting processes

- Cultivated relationships with outside vendors to create a positive work culture. - Communicated effectively with outside vendors to create weekly orders, build displays, and promote specials - Created new stocking and organization processes and reduced departmental labor by 50% - Fostered external vendor relationships to reduced throw-away Shrink by an.

- Designed new stocking layout and increased stock capacity by 40% - Improved stocking procedures by building accountability with employees and decreased out-of-stocks by 60% - Developed employees by delegating responsibilities and building confidence by achieving small goals - Spearheaded the change of a new unloading and sorting process, decreased sale.

High School Diploma

Activities and Societies: Swim team and soccer

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General