Jeff Knight Email & Phone Number

New York, Ny, Us

-Lead the identification, selection, and implementation of work that brings the highest business and customer value-Engage with cross-functional stakeholders to identify and manage security, risk, and compliance needs-Deliver the program and initiative-level reporting and metrics-Build and lead cross-functional teams through development lifecycles by defining scope/success criteria, setting expectations, establishing timelines, and measuring and monitoring success-Drive process improvement through Post-Mortem and Lessons Learned discoveries-Develop, implement, and iterate on program management procedures, frameworks, and metrics to achieve business goals with defined success criteria-Ensure smooth transitions of programs from implementation to support- Build and facilitate business partnerships to ensure technology teams are trusted and valued.-Maintain dashboards in JIRA and Confluence, providing real-time visibility across projects

Purchase, Ny, Us

Manage Integration programs for companies acquired by MasterCard. Focused on Technology and CloudBring acquired company up to MasterCard Security standards.

Provo, Utah, Us

Keep projects on schedule and within budget. This includes cutting costs as needed, delegating more staff to work on programs, and performing other tasks to maintain project parameters. Report program progress regularly to management executives.

Provo, Utah, Us

• Built out a new operations team that was the central point and first contact for production service outages. • Introduced ITIL based Change Control to Technology team resulting in fewer outages to Production systems (outages decreased by almost 30%)

Provo, Utah, Us

• Project lead for Peru Market opening March 2019. o Setup IT Infrastructure o Contracted local 3PL Kuehne Nagel o Contracted and worked with Architects for Peru Store/office space o Met with dozens of US/EU Brand affiliates and team elites to align technology and business needs.• Project Manager/Scrum Master for Nu Skin’s Infrastructure Migration to Amazon Web Services• Delivered over 15% operational savings by working with Global and Regional Presidents to institute better VOIP and networking technologies, Reviewing 3PL partners, and standardizing processes.• Coordinated Projects for Payment vendors, 3PL vendors, Communication vendors, to Open Nu Skin Peru sales and operations - Opened March 2019 on time and in budget • Provide strategic and operational guidance to our business and IT teams on all things technology For Nu Skin's Western hemisphere Sales and Operations teams• Collaborate with business partners for market openings, large sales events, and any other technology needs• Engage with market IT resources to align strategy, provide direction, and assist in prioritizing work• Oversee technical needs for various regional and global events (some with over 20,000 attendees) from conceptualization thru completion

Provo, Utah, Us

•Made over 30 trips to Shanghai, Hong Kong, and Taiwan to Meet with Regional Presidents, VPs, and Technology Team to align our organizations; focus on the correct priorities, and plan for future projects• Lead member of the Design and engineering team for Nu Skin Enterprises Greater China Campus (Greater China Innovation Plaza) Constructed 2013 -2014 just outside of Shanghai• Worked with Greater China Team to migrate Internal services to cloud systems hosted in Alibaba's AliYun Cloud; providing a 10% improvement on Response and availability.• Oversee infrastructure projects, and schedule corporate resources from Provo, as needed, to support the Greater China Region• Proactively identified and solved complex problems impacting operations management and business direction• Oversee technical needs for various regional and global events (some with over 20,000 attendees) from conceptualization to completion

Provo, Utah, Us

Ensured that customer expectations were met or exceeded. Responsible for ensuring the staff was meeting and exceeding expectations in regards to performance, and that standards and processes were followed to provide effective customer service.Train, coach and mentor Service Desk team members, including career development. Oversee staff activities. Develop training material for support staff. As needed, schedule employees working times and provide backup support. Collaborate with corporate and foreign market employees.Coordinate IT resources during distributor events, some with 26,000 attendees.Managed a Service Desk Team of 10+ employees. My teams were responsible for:Global monitoringProblem ManagementIncident ManagementChange ControlService requests

Provo, Utah, Us

Managed Team of Data Center Professionals for day to day operations of a medium sized 5 9's data center. Lead team member for designing layout and gathering specifications for new Data Center builds in Provo, Utah, and Shanghai, ChinaMy team members were responsible for Data Center, Global Monitoring, Software support/administrationMember of Nu Skin IT global Change Advisory Board

Provo, Utah, Us

Increased customer service and end user satisfaction (from 72%-89% satisfied and very satisfied)Increased First Contact Resolution (From 64% to almost 90%)Implemented Problem Management ProcessMember of Nu Skin IT Change Advisory Board24*7*365 Team is responsible for Monitoring global systems and networksInvolved in conception and creation of Global Monitoring, Change Calendar, Planned maintenance calendarSupervise team of 6-11 technicians

Provo, Utah, Us

Creation of Remedy formsCreation of automatic workflow Created Incident and Change management forms and workflow

Provo, Utah, Us

Created user account in SAP and Internal Commissions systemBuilt Roles and profiles for securityWorked with Business Analysts to define security roles

Provo, Utah, Us

Worked in various positions internally to Nu Skin Help Desk

Provo, Utah, Us

Tech Support for Big Planet product line