Grew and managed a team of designers through a complete redesign of hOp's flagship product and accompanying admin portal. Created and implemented internal design processes to improve efficiency and transparency between teams. Oversaw the creation of a design system to standardize visual and functional components across the business. Contributed to feature prioritization and roadmap creation with C-level leadership. Recruited, hired and helped grow talent.

Design research contractor for an internal agency project. Included stakeholder interviews, SME interviews, user interviews, synthesis into a deliverable and presentation to the client.