Jeff Braddock Email & Phone Number

Redwood City, Ca, Us

• Working with the Full Circle studio to support co-development of the next skate.title with our player council to drive direct-to-dev monthly feedback sessions,our closed playtesting groups, and global community.• Creation and execution of holistic community strategy in collaboration withsocial and brand that integrates the digital and real worlds of skateboarding.• Created and managing the first official community channel in 10 years for theskate. franchise, with 300% growth YoY.Community Project Lead: Building out the strategy and execution of an EA-wideDiscord solution (18 official servers currently) that brings our players closer todevelopment through official channels, steady engagement, and support ofcreators.

Redwood City, Ca, Us

• Organized Player Council sessions for direct-to-dev feedback to support thelaunch and live service of NFS: Unbound.• Created and executed community-focused reveal-to-launch Comms strategytwo months before reveal (truncated reveal-to-launch plan).• Took on NFS Creator Network outreach to expand partnership activations.

Redwood City, Ca, Us

• North American Community Manager for community of 20m registered players• Collaborated on the strategy and execution of the launch of BattlefieldHardline, Battlefield 1, and Battlefield V.• Planning and execution of regular livestreams through games' live service.• Player engagement, feedback, and actionable reporting to studio.• Drove creator partnerships through the #OnlyInBattlefield UGC program andEA's Creator Network/Game Changer program.

Redwood City, Ca, Us

• Onboarding and training of new team members for social engagement and support project.• Standardized reporting and escalation procedures for triage and quick resolution.• Enhanced social support footprint for multiple IPs and assisted in the strategy and rollout of player-to-player community support experience (Answers HQ).

Redwood City, Ca, Us

• Supported EA games on official EA community channels.• Maintained customer experience presence in social networks (Twitter/Facebook) while ensuring Captive Center had Community escalation path.• Assisted with design, implementation and launch of EA’s Answer HQ.• Assisted in the creation of internal/external FAQs and processes to resolve technical issues.• SME for Mass Effect 3 launch.• Designed and implemented training for global FIFA Community team supporting 17 languages.• Resolved backlog of Global Petition System tickets.• Assisted with development of workarounds, troubleshooting processes and fixes; ensuredimplementation to enhance support for EA games/products.• Assisted with recovery and securing of compromised accounts, reinforcing safety/security measures.• Worked with Project Managers/Community Management to ensure transparency and supportfor EA’s active fan base across multiple gaming platforms.

Redwood City, Ca, Us

• Supported numerous titles on EA community channels and social networks.• Identified, triaged, and escalated critical issues affecting multiple IPs to drive player retention and satisfaction. • Issue and feedback reporting standards created for collaborators and stakeholders.• Assisted with coaching, training and development of new team members.• Reduced Global Petition System SLA.

Redwood City, Ca, Us

• Supported EA games as Escalated Chat Lead for pilot program.• Assisted with coaching, training and development of new team members.• Identified high-risk contacts and ensure proper escalation.

Redwood City, Ca, Us

• Supported all EA games via inbound phone support.• Assisted with coaching and training of new team members• Identified highly impacted contacts to ensure proper escalation and assisted with development of workarounds, troubleshooting processes and fixes; ensured implementation to enhance support and proper escalation procedures to various key stakeholders.