Jeff Breen Email & Phone Number

Wake Forest, North Carolina, United States

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

Cary, NC

• B2X Care Solutions is a premium service provider with Samsung Home Appliances and Electronics in North America, providing In-Home Warranty Repair Services and Out-of-Warranty Repair Services in North Carolina. The.
• Built the start up operation… Show more B2X Care Solutions is a premium service provider with Samsung Home Appliances and Electronics in North America, providing In-Home Warranty Repair Services and Out-of-Warranty.
• Built the start up operation from the ground up – technician and back office recruitment, training, office space outfitting, tech vehicles, etc.
• Implemented best practices and Standard Operating Procedures to drive quality and continuous improvement.
• Most customers have their In-Home Appliance or large television repaired within 4-5 days. Process includes parts triage, quick parts delivery and knowledgeble Service Technicians to drive superior First Time Fix rate.
• Within a year, operation ranked in top tier of Samsung authorized service providers Show less

Raleigh-Durham, North Carolina Area

- Direct all activities of multiple field service and customer service operations groups including service and repair of large, commercial HVAC systems for a wide variety of customers - from office buildings to high tech commercial laboratories and server room applications.- Responsible for the design and monitoring of Key Performance Indicators to drive.

Raleigh-Durham, North Carolina Area

Charlotte, NC

• Led a project team to design and implement consumer care excellence strategy for this major manufacturer of consumer home appliances. - Recruited to develop and implement a strategic, world-class service delivery model.
• Defined Key Performance Indicators (KPI) and supporting metrics for… Show more - Led a project team to design and implement consumer care excellence strategy for this major manufacturer of consumer home appliances..
• Defined Key Performance Indicators (KPI) and supporting metrics for selected service model pilot.
• Defined policy and process for pilot field technicians and customer support teams. Show less

Raleigh, North Carolina

- General management of a regional field service support operation. - Responsible for building and growing the regional team to support 2,500 field service technicians in their daily home appliance repair activities. - Acted as change leader to drive professional, customer-focused work culture.- Effectively emphasized quality employee recruitment.

Greater St. Louis Area

- Consolidated and improved customer service operations including multi-site customer service and field service groups.- Developed cost-efficient operating plans, lowering cost of service while dramatically improving customer service levels.- Championed company culture improvement, implemented best practices as documented policy.- Performance metric.

Dayton, Ohio Area

- Managed 24x7 help desk operation to support hardware / software in auto dealerships.- Responsible for 11 managers and 350 technical professionals.- Initiated broad technology, process and work culture changes.

San Jose, California

- Led the national customer support and field service consolidation, operations and upgrade, including 350 field service technicians, management team, centralized technical support operation, and technical training.- Managed an operating budget of $20 million and 20 field offices.

Long Beach, California

- Contracts and Finance team representative for commercial airline accounts including Alitalia and Emirates (United Arab Emirates airline).- China Program Office Business Analyst (contracts and finance) to support final assembly of MD-80 commercial aircraft in Shanghai.- Business Analyst assigned to the PMO for various sub-assembly offset programs (build.

Mba, Finance And Management

MBA program, emphasizing finance.

Bachelor Of Arts - Ba, Finance And Management