Develop and execute strategic operational imperatives. Vision creation for service organizations, detailing 1-3 year roadmaps, key performance indicators and metrics to execute and maintain a critical path to implementation. Championed process mapping, re-engineering and continuous quality improvement and diligence for results driven accomplishments.Maintaining appropriate communications and synergy with key company stake holders to broaden operational excellence and solutions to be leading edge in the industry.AREAS OF EXPERTISE• Strategic Planning / Process Improvements• Change Management / Incident Management • Risk Management / Service Level Agreements • Metrics (KPI’s) / Budgetary & P&L• Contracts / Service Planning / Product Life Cycles• Deployment / Service Effectiveness / Customer Relations
Listed skills include Customer Service, Business Strategy, Project Management, Operational Excellence, and 37 others.