Spearheaded the revitalization of the Cisco DevNet community through intentional engagement and improved gathering spaces. - Led the creation of a community strategy rooted in the Orbit model to guide members from "lurkers" to potential champions/advocates, resulting in a 5% YoY increase in impactful interactions. - Developed programs to convert high-orbit members into active participants, significantly enhancing the Impact Ratio (IR) from FY23 to FY24 (3.2 to 4.1). - Oversaw the onboarding of CommonRoom.io to enhance community and GTM intelligence, expanding its use beyond DevNet to other Cisco parts.Key Projects: - NetGru Live Stream & DevSec Voice Podcast: Built and launched Cisco DevNet’s first live stream and podcast series, driving a 30% boost in content reach and community engagement. - DevNet Community Strategy: Developed a comprehensive plan to grow the community by leveraging data insights to track and optimize member behavior and engagement.CommonRoom.io Integration: Led the implementation of a community intelligence tool, providing deeper insights into member interactions and preferences.

Created the Developer Advocate (DA) strategy to bridge DevNet’s community with Cisco’s product teams, measured through the impact of content produced. - Led a team of 5 Developer Advocates, prioritizing video-centric content and a revamp of the "Start Now" program, driving a 30% increase in YouTube subscriber growth. - Managed budgets and resources, optimizing the allocation for high-impact activities, including events and content creation.Key Projects:- Content Production Overhaul: Developed a robust content creation strategy that doubled the output of video content, resulting in a 40% increase in engagement and a 25% growth in community size. - Developer Journey Mapping: Designed and implemented a developer journey map, guiding community members from awareness to advocacy, which improved engagement metrics by 15%. - Start Now Program Revamp: Led the overhaul of the onboarding program for new community members, resulting in a 20% reduction in drop-off rates during the first month of engagement.

Led a team of Systems Engineers to deliver on customer architecture needs and strategic planning.- Developed and implemented customized technical solutions for key clients, ensuring alignment with their business goals and Cisco’s growth strategies.- Drove the professional development of the team by launching skill-building initiatives, enhancing team efficiency and technical expertise.Key Projects: - Client Architecture Solutions: Led the design and deployment of tailored network solutions, resulting in improved client satisfaction and stronger customer relationships.- Team Development Initiatives: Launched programs to enhance team capabilities, leading to improved performance and greater operational effectiveness.

Systems Engineer for the Silicon Valley Select team delivering on customer architecture needs and providing strategic planning for their future.

As a core member of the RCU IT leadership team, I led a team of Systems Engineers, managed vendors, and collaborated with senior leadership to implement technical solutions and IT strategy, driving infrastructure improvements that boosted reliability and minimized downtime.Key Projects: - Network Infrastructure Overhaul: Spearheaded a comprehensive redesign of the organization’s network infrastructure, significantly reducing system downtime and enhancing operational resilience. - Vendor Management Strategy: Improved vendor collaboration processes, leading to more efficient service delivery and stronger support for ongoing technical needs.

Responsible for the operations, support, and reporting of International Game Technology's (IGT) global network infrastructure. Working closely with other cross-functional IT teams (Systems, Support Desk, DBA, and Security), the role encompassed all Wide Area Network (WAN) platforms allowing the business to move forward at a growing pace.Design, operations, and maintenance of IGT's branch office networks including the domestic US, Asia PAC, Latin America, and the EU.Design wireless solutions, leveraging existing and net-new infrastructure to provide a ubiquitousWLAN architecture across all IGT global sites, which drives business flexibility and growth.Provide support for existing fully integrated video conferencing solutions, as well as developingalternative options, which allow the organization to save on travel expenses across all sites.Daily support, and design of all internal and public-facing load-balanced environments, including:IGT.com, SAP Business Objects (BOXI), Microsoft Lync, Oracle Inquira.Maintain proactive, consistent communication with the management team on system/project status and issues, in a timely manner so that business decisions can be made effectively.