Jeff Burnside Email & Phone Number

Evergreen Park, Il, Us

Us

Helps drive a positive customer service experience by building relationships, exhibiting empathy, and providing solutions for their needs.Understanding the importance of customer experience when performing diagnostic discoveries, standard troubleshooting, making recommendations, and protecting customer devices by both in-person and phone.Establishes and maintains constant rhythms for timely follow up and ensures deliverables are met or exceeded.Partners with other team members to ensure accurate documentation of customers requests and repairs.

Increased accuracy of accounts through nightly and monthly audits, reconciling and managing the international shipping process also known as “On the Water”Optimized workflow by making sure spreadsheets are updated and having accurate totals.Checking inboxes on a regular basis making sure every invoice coming in is entered fully and accurately.Improved accounts receivable by regulating schedule for collecting deposits.

Boston, Ma, Us

Reconciling Banks for multiple accounts and paying attention to details per transaction.Verifying and making sure all data is correct with invoices through cloud based applications.Running reports for Managers to approve invoices and print out checks to pay vendors.Creating and assigning different project codes for clients' different events.Being able to communicate clearly and detailed information needed throughout multiple clients.

Oversaw accounts payable and accounts receivable for the McCormick Place and Navy Pier contractsSupported accounting department with routine bookkeeping and clerical tasks Completed billing for events requiring communication with outside customers and vendorsManaged aging and ensured that all books were maintained within 60 days Required regular communication with upper management regarding employee timesheets and accrued overtimeProvided in person accounting support during COVID 19 Alternative Care Facility which involved billing the government for all aspects of the project while maintaining safety

Review daily PM Accounts and Account AgingProcess and finalize bills to be sent out to clients as well as accept client deposits for upcoming events as scheduledComplete billing transient accounts and Receive client calls, answer client questions and resolve past billing issuesResponsible for income audit

Chicago, Illinois, Us

Review night audit for accuracy and reconcile sales outletsUpdate DelphiProcess and complete client depositsUpdate contract book and certificates of insurance files and maintain sales accounts Address client’s billing questions and complaints as well as issue and update charge backsComplete a monthly audit of front desk banks and manage the main vault

Chicago, Illinois, Us

Certificate, Cybersecurity

High School Diploma, General Studies