Jeff B. Email & Phone Number

Schiller Park, Illinois, Us

• Spearheaded operational excellence across 26 locations in Orange County, California, achieving a record topline revenue for 2023 by surpassing all prior year KPIs, demonstrating adeptness in strategic growth and revenue enhancement.• Cultivated a culture of empathy and leadership, overseeing 170 direct and indirect reports plus 250 parallel support staff, surpassing regional customer survey results by 96% in OSAT and Loyalty, showcasing exceptional team leadership and customer engagement skills.• Designed and implemented innovative training and coaching standards, reducing staff attrition by 20% and beating annual labor targets by 5.8% across 26 regional offices. This highlighted expertise in people operations and efficiency improvement.

Schiller Park, Illinois, Us

• Contributed key concept and design work as part of the Long Range Planning (LRP) team, creating, building, and launching a mission-critical Mobile and Desktop Application supporting 90% of Encore's internal line-level operations across 1.7 million customer-interactions interactions annually.• Achieved a 25% increase in internal team member learning engagement by identifying and expanding key education gaps, learning imperatives, and career targets, demonstrating an adept ability to create and foster a culture of continuous improvement and collaboration across a matrixed organization.• Developed and delivered research-driven C-Suite briefings to provide actionable and strategic guidance for company leadership, facilitating informed decision-making around application design, employee education, and Encore's long-term BRG objectives.

Schiller Park, Illinois, Us

• Led the development and execution of the "Elevate the Experience" program, enhancing customer satisfaction across 50+ venues and delivering 95% favorable customer survey results through innovative customer engagement strategies and cross-functional staff training.• Co-created a groundbreaking Continuing Education Curriculum, elevating global employee skill sets and career development for 16K+ employees by identifying and integrating key learning outcomes.• Played a pivotal role in the Peer Leadership Committee, driving a 38% improvement in staff training efficiency by developing and implementing a comprehensive Customer Service Training module within 18 months.

Schiller Park, Illinois, Us

• Led strategic operations in Encore's Cleveland, Ohio, achieving a 15% increase in monthly topline over pre-pandemic models through meticulous resource allocation and budget tool development.• Directed a cross-functional team of 100+ personnel, fostering operational and fiduciary management of a $12M+ annual revenue business, enhancing virtual, hybrid, and live event production.• Orchestrated cross-team project management, establishing national and local client partnerships, developing and leading effective sales, operations, and executive communication processes, significantly improving capture rates and business recovery.

• Founded and launched a consulting firm, growing to support entities across the business, government, and non-profit sectors, evidencing the ability to bootstrap, drive growth, and deliver operational excellence in a competitive start-up environment.• Transformed client concepts into profitable solutions as founder and creative director, achieving a client retention rate of 85%+ and demonstrating strategic coaching and consumer engagement expertise.• Co-developed a "Ready, Set, Go - Wildfire Preparedness Guide" public safety campaign for six years, showcasing leadership in public-focused safety initiatives and government partnership cultivation.

• Founded and launched A Plus Tutoring, achieving the status of the top-rated after-school tutoring center in the region by establishing strategic first-round fundraising and executing comprehensive marketing campaigns, directly contributing to an 80% enrollment increase over two years.• Designed and implemented a dynamic marketing strategy that significantly expanded community student enrollment to over 200 weekly attendance, as measured by enhanced regional educational engagement.• Successfully negotiated a pivotal partnership with the region's largest Charter School, amplifying enrollment by 80% and fostering substantial community educational growth.

• Championed multi-channel integrated marketing and business development initiatives, directly contributing to organizational growth and alignment with mission objectives by establishing and managing annual budgets up to $800K.• Fostered a culture of continuous learning and development, coaching and training a team of 160+ cross-functional staff and volunteers across four states, culminating in securing five "Best of theCity" awards for excellence.• Elevated organizational impact and community engagement as National Student Development Director, advancing student engagement and reach across California, Arizona, Texas, and Nevada by forging strategic partnerships and enhancing donor relations.

Irvine, Ca, Us

• Co-led the "IT for Education" project, co-sponsored by Microsoft and Intel, to drive improved technology for Orange County's School Systems, leading to a 15% growth in annual sales by innovating marketing strategies and enhancing the integrated server installation division.• Amplified customer engagement by 15%, as measured by expanded sales territory through strategic-person connections, significantly contributing to the project's success and territory expansion.

Certification Program, Organizational Leadership

Liberal Arts And Sciences/Liberal Studies