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Solution Architect at ConvergeOne until October, 2022.IVR Developer at NGS, an Anthem companyMaintain everything IVR related. Maintain the self-service IVR, based on the PureConnect platform.Product Manager / SA at MicroutomationStreamlined processes reducing recurring time and activities by over twenty percent while performing Solution Engineering, Atlassian Administration, and Product Sales roles.Director of Telecom at FrontPoint SecurityFocused on maximizing the asset value of our communications systems, processes, and people. Work closely with all organizational levels to continue the strong forward progress of the organization.Vice President at TelemanagementProvide the leadership to complete the premier product installation for our key client. Promote the back office and operational policies, processes, and systems to enable high-velocity customer growth and maintenance. Build world-class organizations to provide the highest level of service and end-user experience possible.Chief ArchitectSupport the Sales Department by designing system solutions and offering technical consulting during the sales process. Provide technical support to existing customers and serve as an SME for field service technicians. Develop sales documentation, system documentation, and process documentation for the Interaction Center Suite of products. VP Information ServicesSupervised a team of Database Administrators, Developers, Information Security Specialists and Maintenance Technicians and managed all aspects of the Information Systems Department for this Facilities Management Outsourcer.Director, Information Services POS Product ManagerNational Service ManagerLead DeveloperSpecialties: Customer Needs AnalysisSystem / Infrastructure ManagementCustomer RelationsScope of Work DefinitionService Group DevelopmentWork Process AnalysisBids and Proposals Channel Partner DevelopmentDesign Documentation Organizational Design Vendor RelationsProduct Development & Management Multi-Site OperationsChange Leadership Customer Relationship Management Operations AnalysisSystem Implementation System Architecture Design Technical Consulting
Open For Work
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Team Leader | Technologist | Telephony And Contact Center ExpertOpen For WorkChantilly, Va, Us
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Team Leader | Technologist | Telephony & Contact Center ExpertOpen For Work Aug 2024 - Present
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Senior Support Operations SpecialistHiretalent / Palo Alto Networks May 2023 - Present
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OnboardingConvergeone Dec 2021 - Oct 2022Bloomington, Minnesota, UsTelephony & Contact Centers -
Solutions ArchitectConvergeone Dec 2021 - Oct 2022Bloomington, Minnesota, Us
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Solutions ArchitectConvergeone Dec 2021 - Oct 2022Bloomington, Minnesota, Us
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It Project Manager / Telecom EngineerFreelance Technical Team Member Mar 2012 - Sep 2021I've lead the fast break and am now seeking my next team. Just like a player-coach, I offer more than one position or skill. Most importantly, my best skill is to raise team average scoring. It is a great job and I love it!I have a proven track record of providing excellence in customer service and solutions-based deliverables across a wide range of enterprises and organizations. My experience in corporate Information Technology and the Interactive Intelligence world uniquely positions me to be a top performer.I have over 25 years of experience in Information Technology, with over 20 years of providing formal and informal leadership.I have over 13 years of experience of with Interactive Intelligence products including CIC, EIC, MIC (formerly Communité), Recorder, Optimizer, Dialer, Feedback, eFAQ, and Customizations using Handlers and SOAP). I am a quick study and have a broad-based experience developing, implementing, and supporting communications and business solutions across a wide array of platforms including various CMMS (Computerized Maintenance Management System), Database, ERP (SAP, JD Edwards), and CIC-based systems.I look at my job, regardless of title, as a strategic and tactical problem solver. I possess the requisite knowledge, skill, inquisitiveness, and initiative to ferret out underlying issues and craft cogent, actionable, tactical and strategic solutions using all available and appropriate resources. I look at customers as partners and their business and operational problems as my business and operational problems. My customers, both internal and external, will begin to think of me as their advocate entirely focused on delivering continuous improvement and high-performance solutions to the ever-changing landscape of their/our business.I am willing to relocate and travel as necessary to fulfill the requirements of delivering world-class, repeatable, high quality solutions to the business community.
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Ivr Developer/EngineerNational Government Services Oct 2020 - Aug 2021Indianapolis, In, Us -
Ivr Engineer/ArchitectU.S. Department Of Labor Sep 2019 - Oct 2020Washington, Dc, UsHard charging solutions provider -
Product ManagerMicroautomation Apr 2015 - Jul 2019Centreville, Va, Us- Work with company leadership in defining and developing product description, architecture, value proposition, and sales & marketing content- Directly support sales team's efforts in presenting, demonstrating and positioning- Develop customer proposal, including scope, description, implementation considerations, solution architecture, and pricing- Assume Scrum Product ownership for assigned products- Materially assist in delivering new sales -
Director Of TelecommunicationsFrontpoint Security Aug 2013 - Mar 2015Mclean, Va, Us* Maximize communications assets value* Develop policies and personnel* Assist the organization, particularly our contact centers, move towards best practices* Ensure that we are utilizing technology as competitive advantage -
Vice PresidentTelemanagement May 2012 - Aug 2013* Lead the premier implementation for key client* Establish BSS/OSS policies, processes, and systems* Build repeatable, quality new customer implementation services
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Vp - OperationsReliant Ccs Mar 2010 - Mar 2012Assist businesses leverage contact center technology, processes, and applications across the enterprise.Perform in a consultative and hands-on roles.My first project with Reliant CCS was the implementation of CIC at a Charleston, SC-based Credit Union. Subsequent projects have included assisting customers move from a manufacturer-centric model to a VAR-centric model with a high-degree of success.
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Principal EngineerAvds Feb 2008 - Mar 2010Houston, Texas, Us• Reenergized dormant existing accounts. Began calling on dormant accounts to expand the current service offering. Met with clients to understand their business needs and suggest system upgrades and new applications to meet business needs. Result: Generated $100,000 in additional, un-forecasted revenue.• Provided technical sales support for a contact center/PBX application for a rapidly expanding, Internet-based home products sales company. Reviewed the documentation from the pre-sales interviews and generated a statement of work. Led and participated several operations hand-off meetings. Provided on-going technical support and assisted with go-live support. Result: The team received a congratulatory Email from the company’s CEO for a job well done on a $200,000 deployment.• Provide emergency on-site support to a large academic installation to rectify issues on a pending Messaging Interaction Center (MIC), days prior to the scheduled go-live date. Performed technical troubleshooting. Trained customer in proper operations. Consulted with customer on proper processes for the organization. Result: Successful go-live with 1500 users. Satisfied customer for $150,000 deployment.• Point of contact for the Interactive Intelligence Suite of products for Bell South. Worked directly with Bell South representatives as a vendor partner, in the design of the scope of work and installation of all Customer Interaction Centers sold by Bell South. Developed methodology to review BellSouth proposals. Negotiated with BellSouth Sales to ensure that Method IQ margins were protected. Result: Created highly effective and profitable relationship with BellSouth. -
Chief ArchitectMethod Iq May 2002 - Feb 2008Atlanta, Georgia, UsSupport the Sales Department by designing system solutions and offering technical consulting during the sales process. Provide technical support to existing customers and serve as a SME for Operational personnel. Develop sales documentation, system documentation and process documentation for the Interaction Center Suite of products. Assist Marketing with Product Development duties & projects. -
Vp, Information TechnologyService Resources Apr 1997 - May 2002• Planned infrastructure landscape for SAP implementation for Service Resources. The implementation encompassed 1500 remote employees, 250 headquarters users, and 75-person Contact Center in Greenville, South Carolina. Provided internal process consulting. Migrated ancillary system work from other systems to SAP. Managed technical delivery for the SAP team. Result: Successful SAP implementation.• Designed and implemented an automated remote work order tracking system for the field service staff. The system made use of existing SMS two-way pagers and allowed technicians to send and receive real-time status reports on field projects. Result: The approach provided an effective means to manage a rapidly expanding field service staff and provide very efficient customer service without the need to expand back-office staff. • Developed an effective team in a rapidly expanding environment. Mentored new IT staff. Designed and developed maintenance and development processes. Instituted reporting guidelines. Communicated with corporate upper management and peers regarding enterprise requirements, new developments, and appropriate infrastructure. Result: IT staff grew from 3 to 15 people as the company’s size increased from under 100 to over 2000. Back-office competence and capabilities were marketed as a competitive advantage to SRI customers.
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Director, Information TechnologyTransaction Technology Inc Apr 1984 - Apr 1997• Supervised a team of three engineers and technicians and managed all aspects of the Information Services Department including database management, Email, IT Maintenance, networked PC’s, and the accounting software support.• Designed the customer service operation for TTC produced POS product. Analyzed customer requirements. • Implemented support team with pricing and costing parameters. • Managed all aspects of the product design, development, manufacture, and distribution. Achieved product penetration in major markets of the southeastern US. • Analyzed Field Service requirements for TTC’s Marriott account. Assumed management responsibility for account. Result: Maintained account, with appropriate customer satisfaction and profitability, until Marriott sold the division.• Interacted with customers to gather operational requirements and design POS systems to meet those requirements. Led development teams and trained other developers.
Jeff Buzhardt Skills
Jeff Buzhardt Education Details
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Clemson UniversityBusiness Administration -
Furman UniversityMathematics And Computer Science
Frequently Asked Questions about Jeff Buzhardt
What company does Jeff Buzhardt work for?
Jeff Buzhardt works for Open For Work
What is Jeff Buzhardt's role at the current company?
Jeff Buzhardt's current role is Team Leader | Technologist | Telephony and Contact Center Expert.
What is Jeff Buzhardt's email address?
Jeff Buzhardt's email address is jb****@****one.com
What is Jeff Buzhardt's direct phone number?
Jeff Buzhardt's direct phone number is +170383*****
What schools did Jeff Buzhardt attend?
Jeff Buzhardt attended Clemson University, Furman University.
What are some of Jeff Buzhardt's interests?
Jeff Buzhardt has interest in Children, Cooking, Puzzles, Electronics, Civil Rights And Social Action, Home Improvement, Environment, Reading, Crafts, Gourmet Cooking.
What skills is Jeff Buzhardt known for?
Jeff Buzhardt has skills like Telecommunications, Crm, Enterprise Software, Telephony, Management, Voip, Business Intelligence, Call Centers, Contact Centers, Business Analysis, Strategy, Change Management.
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