Jeff Buzhardt Email & Phone Number

Chantilly, Va, Us

Bloomington, Minnesota, Us

Telephony & Contact Centers

Bloomington, Minnesota, Us

Bloomington, Minnesota, Us

I've lead the fast break and am now seeking my next team. Just like a player-coach, I offer more than one position or skill. Most importantly, my best skill is to raise team average scoring. It is a great job and I love it!I have a proven track record of providing excellence in customer service and solutions-based deliverables across a wide range of enterprises and organizations. My experience in corporate Information Technology and the Interactive Intelligence world uniquely positions me to be a top performer.I have over 25 years of experience in Information Technology, with over 20 years of providing formal and informal leadership.I have over 13 years of experience of with Interactive Intelligence products including CIC, EIC, MIC (formerly Communité), Recorder, Optimizer, Dialer, Feedback, eFAQ, and Customizations using Handlers and SOAP). I am a quick study and have a broad-based experience developing, implementing, and supporting communications and business solutions across a wide array of platforms including various CMMS (Computerized Maintenance Management System), Database, ERP (SAP, JD Edwards), and CIC-based systems.I look at my job, regardless of title, as a strategic and tactical problem solver. I possess the requisite knowledge, skill, inquisitiveness, and initiative to ferret out underlying issues and craft cogent, actionable, tactical and strategic solutions using all available and appropriate resources. I look at customers as partners and their business and operational problems as my business and operational problems. My customers, both internal and external, will begin to think of me as their advocate entirely focused on delivering continuous improvement and high-performance solutions to the ever-changing landscape of their/our business.I am willing to relocate and travel as necessary to fulfill the requirements of delivering world-class, repeatable, high quality solutions to the business community.

Indianapolis, In, Us

Washington, Dc, Us

Hard charging solutions provider

Centreville, Va, Us

- Work with company leadership in defining and developing product description, architecture, value proposition, and sales & marketing content- Directly support sales team's efforts in presenting, demonstrating and positioning- Develop customer proposal, including scope, description, implementation considerations, solution architecture, and pricing- Assume Scrum Product ownership for assigned products- Materially assist in delivering new sales

Mclean, Va, Us

* Maximize communications assets value* Develop policies and personnel* Assist the organization, particularly our contact centers, move towards best practices* Ensure that we are utilizing technology as competitive advantage

* Lead the premier implementation for key client* Establish BSS/OSS policies, processes, and systems* Build repeatable, quality new customer implementation services

Assist businesses leverage contact center technology, processes, and applications across the enterprise.Perform in a consultative and hands-on roles.My first project with Reliant CCS was the implementation of CIC at a Charleston, SC-based Credit Union. Subsequent projects have included assisting customers move from a manufacturer-centric model to a VAR-centric model with a high-degree of success.

Houston, Texas, Us

• Reenergized dormant existing accounts. Began calling on dormant accounts to expand the current service offering. Met with clients to understand their business needs and suggest system upgrades and new applications to meet business needs. Result: Generated $100,000 in additional, un-forecasted revenue.• Provided technical sales support for a contact center/PBX application for a rapidly expanding, Internet-based home products sales company. Reviewed the documentation from the pre-sales interviews and generated a statement of work. Led and participated several operations hand-off meetings. Provided on-going technical support and assisted with go-live support. Result: The team received a congratulatory Email from the company’s CEO for a job well done on a $200,000 deployment.• Provide emergency on-site support to a large academic installation to rectify issues on a pending Messaging Interaction Center (MIC), days prior to the scheduled go-live date. Performed technical troubleshooting. Trained customer in proper operations. Consulted with customer on proper processes for the organization. Result: Successful go-live with 1500 users. Satisfied customer for $150,000 deployment.• Point of contact for the Interactive Intelligence Suite of products for Bell South. Worked directly with Bell South representatives as a vendor partner, in the design of the scope of work and installation of all Customer Interaction Centers sold by Bell South. Developed methodology to review BellSouth proposals. Negotiated with BellSouth Sales to ensure that Method IQ margins were protected. Result: Created highly effective and profitable relationship with BellSouth.

Atlanta, Georgia, Us

Support the Sales Department by designing system solutions and offering technical consulting during the sales process. Provide technical support to existing customers and serve as a SME for Operational personnel. Develop sales documentation, system documentation and process documentation for the Interaction Center Suite of products. Assist Marketing with Product Development duties & projects.

• Planned infrastructure landscape for SAP implementation for Service Resources. The implementation encompassed 1500 remote employees, 250 headquarters users, and 75-person Contact Center in Greenville, South Carolina. Provided internal process consulting. Migrated ancillary system work from other systems to SAP. Managed technical delivery for the SAP team. Result: Successful SAP implementation.• Designed and implemented an automated remote work order tracking system for the field service staff. The system made use of existing SMS two-way pagers and allowed technicians to send and receive real-time status reports on field projects. Result: The approach provided an effective means to manage a rapidly expanding field service staff and provide very efficient customer service without the need to expand back-office staff. • Developed an effective team in a rapidly expanding environment. Mentored new IT staff. Designed and developed maintenance and development processes. Instituted reporting guidelines. Communicated with corporate upper management and peers regarding enterprise requirements, new developments, and appropriate infrastructure. Result: IT staff grew from 3 to 15 people as the company’s size increased from under 100 to over 2000. Back-office competence and capabilities were marketed as a competitive advantage to SRI customers.

• Supervised a team of three engineers and technicians and managed all aspects of the Information Services Department including database management, Email, IT Maintenance, networked PC’s, and the accounting software support.• Designed the customer service operation for TTC produced POS product. Analyzed customer requirements. • Implemented support team with pricing and costing parameters. • Managed all aspects of the product design, development, manufacture, and distribution. Achieved product penetration in major markets of the southeastern US. • Analyzed Field Service requirements for TTC’s Marriott account. Assumed management responsibility for account. Result: Maintained account, with appropriate customer satisfaction and profitability, until Marriott sold the division.• Interacted with customers to gather operational requirements and design POS systems to meet those requirements. Led development teams and trained other developers.

Mba, Business Administration

Bachelor Of Science - Bs, Mathematics And Computer Science