As a program manager, I’m a passionate evangelist for customer-centered design based on ongoing measurement and integration of customer feedback. At Wells Fargo I led a large but loosely affiliated cross-functional team effectively reducing SaaS tool onboarding times by two-thirds. My focus on specialized provisioning processes has not only expedited tool delivery but also ensured compliance with stringent security and regulatory standards. This initiative has been a cornerstone in enhancing organizational productivity and operational agility.I build consensus and nurture team growth. I prioritize creating impactful user experiences and optimizing internal business processes. My experience at Macy's, where I led award-winning projects and teams, further solidifies my competency in managing complex, cross-functional projects and elevating design standards across the board.KEY ACCOMPLISHMENTS 1. Reduced onboarding time for SaaS design tools by 66% at Wells Fargo Digital. 2. Updated UX department's project intake and delivery model at Macy's, resulting in a $3.4M improvement. 3. Led award-winning UX redesigns of Macy's website and app. 4. Leveraged Machine Learning to analyze Twitter data for Fortune 500 clients at Zenti. EXPERTISE Program ManagementChange ManagementDesign ThinkingMachine Learning / Supervised Learning / ClassificationAI Model Training UX Design & Research Methods and ToolsAgile Project ManagementProcess Improvement Cross-Functional Team LeadershipDesign OperationsKnowledge Repository Maintenance TOOLS AsanaSharePointJiraConfluenceFigJamInvisionSlackMS TeamsZoom
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Sr. Associate Vp, Design OperationsWells Fargo Nov 2020 - Jun 2024San Francisco, California, UsI led a team of over 30 contributors across more than 10 departments to successfully onboard a SaaS design tool, cutting the onboarding timeline from 18 months to just 6 months. I transformed a chaotic and unpredictable workflow into a specialized provisioning process, ensuring quick and secure tool delivery while meeting all information security and regulatory requirements. This improved the velocity and productivity of our design operations teams, allowing us to deliver projects on time and within budget. -
Sr Manager Of Design OperationsMacy'S Jan 2016 - Apr 2020New York, Ny, UsI led award-winning projects and teams, managing complex, cross-functional projects and elevating design standards across the board. I restructured the UX department’s project intake and delivery model, resulting in a $3.4M improvement in operational efficiency. By optimizing internal and external team workflows, I significantly boosted overall productivity.I established key UX metrics to foster a culture of user-centered development across various programs. I also managed vendor relationships, process standardization, and professional development training for the UX department. Additionally, I developed program roadmaps and set user-centered project goals aligned with long-term objectives. -
Co-Founder And Senior Program Manager, Design OperationsZenti, Inc. Aug 2012 - Jan 2016At Zenti I leveraged AI-based "aboutness" classification to identify and monetize content from unstructured data, like Twitter. I built and led a diverse, multilingual team to develop precise classifications for algorithmic training.I worked with Fortune 500 clients in various industries. I supervised experts in training machine learning technology for real-time data analysis to drive sales. Additionally, I assisted in a major bank fraud investigation for the US Senate Permanent Subcommittee on Investigations.My team partnered with Vanderbilt University to enhance suicide prediction and intervention for veterans. I designed and tested user interfaces for machine learning training, ensuring they captured experts' intent.
Jeff Byrd Education Details
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Principia CollegeMusic Theory And Composition
Frequently Asked Questions about Jeff Byrd
What is Jeff Byrd's role at the current company?
Jeff Byrd's current role is Program Manager | DesignOps | Design Producer | Certified Scrum Master.
What schools did Jeff Byrd attend?
Jeff Byrd attended Principia College.
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