Jeff Byrd Email & Phone Number

San Francisco, California, Us

I led a team of over 30 contributors across more than 10 departments to successfully onboard a SaaS design tool, cutting the onboarding timeline from 18 months to just 6 months. I transformed a chaotic and unpredictable workflow into a specialized provisioning process, ensuring quick and secure tool delivery while meeting all information security and regulatory requirements. This improved the velocity and productivity of our design operations teams, allowing us to deliver projects on time and within budget.

New York, Ny, Us

I led award-winning projects and teams, managing complex, cross-functional projects and elevating design standards across the board. I restructured the UX department’s project intake and delivery model, resulting in a $3.4M improvement in operational efficiency. By optimizing internal and external team workflows, I significantly boosted overall productivity.I established key UX metrics to foster a culture of user-centered development across various programs. I also managed vendor relationships, process standardization, and professional development training for the UX department. Additionally, I developed program roadmaps and set user-centered project goals aligned with long-term objectives.

At Zenti I leveraged AI-based "aboutness" classification to identify and monetize content from unstructured data, like Twitter. I built and led a diverse, multilingual team to develop precise classifications for algorithmic training.I worked with Fortune 500 clients in various industries. I supervised experts in training machine learning technology for real-time data analysis to drive sales. Additionally, I assisted in a major bank fraud investigation for the US Senate Permanent Subcommittee on Investigations.My team partnered with Vanderbilt University to enhance suicide prediction and intervention for veterans. I designed and tested user interfaces for machine learning training, ensuring they captured experts' intent.