Jeff Carloni Email & Phone Number

Chicago, Illinois, Us

Wayne, Pa, Us

Wayne, Pa, Us

Unit Director @ ByteDance / TikTok 9/2019-present (promotion) Established and managed all hard and soft services for client’s US & Canadian sites 600k+ sq ftGrew team from 1 direct report to an organization of 43 associates in 11 North American locations with zero safety incidentsManaged FMs, facilities technicians, janitorial staff, receptionists, admin assistants, mailroom, and customer service reps, as well as all vendors coming on-site to perform building services.Designed, built, and maintained user friendly, dynamic & robust financial analysis spreadsheets using client’s internal cloud platform to streamline budgeting, invoicing, reporting, and procurement processes.Consistently awarded additional business due to exceeding expectations while under budget, and forging strong customer relationships as the client grows rapidly across the US.Unit Director @ Qualcomm 9/2017-9/2019 (promotion) Built a facilities services team that supported all domestic client sites.Responsible for all aspects of day to day operations, HR, payroll, strategic planning, and profitability for the business unit, while keeping a laser focus on customer satisfaction.Managed janitorial, shuttle service, reception, customer service teams, and event support staff.Assisted upper management during outsource transition startup phase (first generation outsource account).Facilities Coordinator @ Google 3/2017-9/2017 Managed and maintained facilities totaling 1M ft2 of commercial office space at new Sunnyvale campus.Provided daily magic moments for customers, employees, and vendor partners.Managed daily operations of my team to meet work order timelines.Maintained a comfortable/safe work environment for employees.Met regularly with customer leadership to ensure performance was in line with expectations.Managed various financial reports, attendance, and maintained supply inventory.Created and followed SOPs to ensure continuity within the team.

New York, Us

-On-site full-time consultant at Google providing zero waste strategic consulting, materials management, vendor management, and facilities operations excellence to the Norcal HQ campus. -Recommended and implemented processes resulting in reduced corporate waste & costs, streamlined waste related facilities operations, and improved accuracy of waste metrics reporting.-Built relationships with key stakeholders at various levels to drive program compliance and consistency.-Managed all aspects of day-to-day waste management operations including confidential materials end of life management.-Managed over a dozen vendor partner relationships & contracts, and influenced associated budgets.-Wrote and updated scopes of work and responsible for operating within scope and budget.-Helped Google exceed waste reduction & diversion targets every year since 2010.

Seattle, Wa, Us

-On-site full-time consultant at Google providing zero waste strategic consulting, materials management, vendor management, and facilities operations excellence to the Norcal HQ campus. -Recommended and implemented processes resulting in reduced corporate waste & costs, streamlined waste related facilities operations, and improved accuracy of waste metrics reporting.-Built relationships with key stakeholders at various levels to drive program compliance and consistency.-Managed all aspects of day-to-day waste management operations including confidential materials end of life management.-Managed over a dozen vendor partner relationships & contracts, and influenced associated budgets.-Wrote and updated scopes of work and responsible for operating within scope and budget.-Helped Google exceed waste reduction & diversion targets every year since 2010.

-On-site full-time consultant at Google providing zero waste strategic consulting, materials management, vendor management, and facilities operations excellence to the Norcal HQ campus. -Recommended and implemented processes resulting in reduced corporate waste & costs, streamlined waste related facilities operations, and improved accuracy of waste metrics reporting.-Built relationships with key stakeholders at various levels to drive program compliance and consistency.-Managed all aspects of day-to-day waste management operations including confidential materials end of life management.-Managed over a dozen vendor partner relationships & contracts, and influenced associated budgets.-Wrote and updated scopes of work and responsible for operating within scope and budget.-Helped Google exceed waste reduction & diversion targets every year since 2010.

Bellevue, Wa, Us

• Developed & maintained sales pipeline through telemarketing and cold calling using a top down approach• Ran appointments with prospective customers using effective questioning & listening skills to uncover buying motives• Presented mobile solutions for small and medium sized companies in Santa Clara County• Managed all sales activities using SalesForce.com application

Boston, Massachusetts, Us

• Obtained initial appointments using a combination of telemarketing, cold calling, referrals, and inside sales partners• Met with 6-10 prospective customers each week• Utilized SPIN selling techniques to uncover customer needs and effectively present solutions to those needs• Worked as a team with account managers, operations, transportation, and other sales people to fully understand customer situations and present best solutions• Designed customized records management solutions for businesses of all sizes to help protect, store, and destroy their vital information

Roseland, New Jersey, Us

• Presented business solutions to companies in a Southern California district for ADP, a Fortune 500 company.• Completed comprehensive sales training at ADP HQ in New Jersey.• Discussed needs based solutions with 5-10 business CEO’s per week.• Self-generate sales leads through both relationship building and personal marketing efforts.• Sold products and services to over 100 small businesses over 2 years.• Managed entire sales process using Salesforce.com

Walnut Creek, Ca, Us

• Managed a successful branch of a house painting company for two consecutive summers during college as part of a management training program internship. • Increased profit margin from 15% to 35% of sales from previous summer.• Interviewed, hired, trained, and supervised ten employees, and assisted in training other branch managers.• Developed a self directed marketing campaign to obtain customers.• Developed estimates for customers and established budgets for each paint job.• Incorporated need satisfaction selling techniques.

Bachelors, Economics, Finance

High School Diploma, General