Jeff Carstens Jr. Email & Phone Number

Austin, Tx, Us

- Manage program coordination among diverse teams to ensure effective project delivery and client contentment.- Provide strategic counsel to high-level executives, delivering insights for the retail and higher education industries.- Create and present compelling client presentations, performing regular business reviews to maintain client engagement.- Recommend approaches to leadership for improving customer engagement and satisfaction across various touchpoints

Austin, Texas

- Managed over 30 simultaneous Global EUC Deployment projects, ensuring high-quality service delivery within scope, schedule, and budget constraints.- Delivered exceptional customer experiences through strong communication and leadership, achieving over 90% customer satisfaction.- Recognized with the Dell President’s Award and Services Gold Award for outstanding performance and contributions.

Austin, Texas Metropolitan Area

- Successfully scaled an Italian Ice franchise in a competitive market by delivering exceptional service and maintaining high-quality standards.- Enhanced business performance through strategic planning, operational improvements, and staff management.- Led marketing efforts, including social media campaigns, to increase brand visibility and customer engagement.

Austin, Texas Area

Program Manager - Application Continuity- Utilized AGILE methodology to drive the successful closure of internal business applications, coordinating with product owners, developers, and end-users.- Documented and streamlined processes, completing deliverables ahead of schedule, which improved productivity and reduced costs.

Greater New York City Area

Identified need for social media Marketing as a managed service for small business without resources to properly manage and drive growth.Executed tests, collected and analyzed data and results, identified trends and insights in order to achieve maximum ROI in paid search campaignsReported, tracked and analyzed website analytics and social initiatives and campaignsOptimized copy and landing pages for search engine marketingVoice of the customer - ensuring immediate customer satisfaction Developed and implemented back-link building strategySuccessfully increased clients online presence and averaged 2x ROI for each new account within 2 months.

New York City Metropolitan Area

DataCenter Migration Transition / Integration Bank of America / Merrill Lynch - PM driving datacenter migration of global markets, global wealth management and corporate technology applications from Merrill Lynch’s non-strategic data centers to Bank of America strategic data centers as part of the integration of Merrill Lynch into Bank of America.- Collaborated with various internal teams (engineering, sales, services) in addressing customer solution needs and driving success with relocation, decommission or virtualization.- Managed communication flow for program, including reporting and execution reviews.- Maintained working relationships with stakeholders across engineering, sales, services, partner and customer teams.- Coached team members and mentor others in planning, organizing and coordinating work.

New York City Metropolitan Area

Acting as an Integrated Project Plan Manager, he - Created and implemented an integrated project plan which aligned itself with the Merrill Lynch Transition effort. Leveraged Microsoft Project Server for this engagement - Drove the quality execution of the integration-related portfolio, consisting of over 100 projects associated with transforming Merrill Lynch applications and infrastructure into Bank of America standards. - Accountable for the oversight of 30 project managers within the portfolio; governance of their plan development, updates and quality. - Generated standard and ad-hoc reports for the Senior Management Team including position RACI matrix’s, Microsoft Visio diagrams, and position dashboards.

Jeff’s role through this assignment was to provide project guidance and strategic direction to analyze the current and future technology requirements as related to the infrastructure performance specification and design requirements developed for migration. In addition, Jeff developed requirements documents for various silo's of the NYSE migration team. He also grew and managed the Master Data Center server and application inventory for all NYSE Data Centers in and out of scope.

Datacenter Migration - Worked cross-functionally across business and IT teams to ensure effective communication and understanding of IT Infrastructure matters by all levels of management- Lead planning of migration events. (Cut-over scheduling) - Liaised directly with third party service providers to ensure successful move events with zero business impact- Developed the Datacenter communication plan- Planed and coordinated resources required to support move events- Worked with stakeholders and internal IT leadership to ensure buy in and support of change, migration plan and execution plan- Facilitated the definition of project goals, tasks, and resource requirements; assisted in the resolution of conflicts within and between projects or functional areas.- Worked cross-functionally to solve problems and implement changes based on risk management protocol of customer

Responsible for providing project management services during the transition of activities for the RETS operations team while working to define clear responsibilities and expectations for steady-state practices. His responsibilities included project plan maintenance, weekly PMO reporting, bi-weekly executive PMO reporting, service contract to roles & responsibilities due diligence, and UAT and pre-production tool issues tracking.

Jeff managed multiple data center projects providing Project Management and Technology Migration services. Some of his projects and accomplishments included the responsibility for scheduling, assigning tasks, delineating responsibilities and ensuring accountability among all project participants. Ensured project related requirements were properly addressed and coordinated throughout each phase.Jeff provided best practice enterprise management methodologies and procedures required to maintain sound oversight and guidance for the project. Collected / compiled contact information and pertinent data on key personnel from IT, Facilities, vendors, contractors, construction and building management. Developed detailed weekend move plans for each relocation phase including hour-by-hour activities lists, resources, completion times, and any critical dependencies