I built a multi-million dollar e-commerce company in an industry that told me it couldn’t be done. Turns out, they were wrong. BIG Machine Parts sells critical need engine and truck parts across all makes of medium and heavy duty trucks in all 50 states.

We’re building the world’s greatest bank. One partnership at a time.At Alterra, we’re committed to reaching the high ground, where service isn’t tied to the number of employees you have or the zeros in your paycheck. It starts with a simple belief that the best transactions begin with a cup of coffee and end with a handshake. It’s banking the way it needs to be, with no frills or formalities - just a “say what you mean, and mean what you say” approach. In short, we’re building partnerships where we know you, you know us and everyone is better for it. Welcome to the high ground. Welcome to Alterra Bank.

Collecting and understanding patient satisfaction metrics is critical to a successful, “patient first” practice. With looming pay for performance requirements, now is the time to build a comprehensive program for measuring and managing patient experience. Traditional methods such as paper, email or web-­‐based surveys yield data, but lack the personal interaction and “extra mile” service that patients will appreciate. In addition, response rates are generally low, falling at or below 30%.Collective Insight is more than data collection. Our trained Experience Coordinators will personally interact with your patients through a quick, but productive phone call. We thank your patients for their trust and walk them through a customized survey that fits the needs of your practice. Before ending the experience, we give patients the opportunity to suggest areas for improvement, identify practice strengths or ask questions that may not have occurred to them during their visit. Typical response rates with our Experience Insight Program average nearly 60%.At a time when consumers are faced with increased mechanization of experience, the warmth of a human voice focused on delivering quality care and advocacy will be a welcome departure from the norm. The act of calling, of seeking improvement and working toward a quality experience, signals to patients that your practice is committed to quality. At Collective Insight, we transform experience, one patient at a time.