Jeff Chan Email & Phone Number

Madison, Wi, Us

Grangemouth, Stirlingshire, Gb

Organization Development / Change Management consultant supporting Innovene’s three core Human Capital strategic initiatives:* Improve sales effectiveness and customer interface through introduction of new systems for supply chain management, customer orders, and product pricing. * Improve reliability of manufacturing plants through employee engagement and culture change strategies in partnership with University of California. Designed leadership development strategies for manufacturing leaders focusing on leadership behaviors, 360 feedback, and alignment of people management processes to support manufacturing reliability. * Establish Innovene’s human capital management processes, which include succession planning, leadership and behavioral competencies, high potential program, and leadership development strategies.

Chicago, Il, Us

Supported Sears’ Supply Chain division by providing change management consulting to introduction of several new systems implementations. Improved the success rate of the new system implementation, resulting in decreased inventory carrying costs and improved product placement in retail outlets. Additional responsibilities include supporting Sears’ high potential leadership program through coaching and development.

New York, New York, Us

Established a new Supply Chain Management Function for Spiegel Catalog that managed the product development processes and pricing strategies with factories in China, India, Turkey and Thailand. Reduced product development costs by 20% in the first year.

New York, New York, Us

Developed organizational effectiveness improvement strategies with Spiegel’s senior leadership major accomplishments include:* Utilized Gallup Q12 processes to address employee engagement by identifying areas of strengths and opportunities for improvement and consulted with team leaders to develop strategies to improve employee engagement and organizational performance. * Developed and implemented a strategic scorecard process to improve sales results through a faster and more efficient product development process. * Redesigned Spiegel Catalog’s organizational structure and the product and catalog development processes. Reduced Spiegel’s cost infrastructure by 25% and realigned associates to cross- functional business teams to focus on strategy execution.

London, Gb

Responsible for providing organization effectiveness consulting for a 6,000 employee, $1 Billion sector in Hewitt Associates. Major accomplishments include:* Developed and implemented a continuous improvement program across Hewitt’s Total Benefits Administration Sector.* Reorganized Hewitt’s 500 employee United Kingdom organization and aligned their organizational structure, processes and people skills/competencies to the new market strategy. * Co-developed change management methodology utilized across Hewitt to define, implement, and manage change.

London, England, Gb

Responsible for managing consulting resources for an 800 employee, $2 Billon business group in Amoco Chemical. Developed and implemented organization development strategies that focused on strategy implementation, development of organization capabilities, team and individual development, and process redesign and management. Major accomplishments include:* Principal consultant for logistics benchmarking and redesign effort that identified $23 million of logistics optimization opportunities. * Utilized a Baldrige based quality model to assess a 400 employee unionized refinery. Identified major organizational gaps using the quality model, and developed a quality improvement plan. * Designed and assisted in the development of a 2 day learning program for 800 employees that communicated business strategy, development of financial acumen and process mgmt skills.

Masters Labor & Industrial Relations, Human Resources & Organization Development

Education