Jeff Chartos Email & Phone Number

Scottsdale, Arizona, Us

Sr. Quality Engineering Director for Early Warning Systems enterprise testing organization, working within the Paze product vertical. I lead a geographically distributed organization of Quality Engineers and SDETS, working on Early Warning System’s Paze product line. • I formulate and execute comprehensive quality strategies that align with EWS organizational and business objectives for the Paze digital wallet • I act as a subject matter expert on all software quality-related matters within EWS, serving as a resource for internal stakeholders and customers alike• I supervise all aspects of EWS quality engineering, encompassing test planning, execution, reporting, and risk management• I establish and monitor quality metrics and KPIs to gauge product quality and foster continuous enhancement• I lead the ongoing extension of test automation coverage across all technology stack levels within EWS• I continuously assess and enhance the effectiveness and efficiency of automated test suites and methodologies, encompassing both functional and non-functional aspects of software quality

Scottsdale, Arizona, Us

Quality Engineering Director for Early Warning Systems enterprise testing organization, working within the Decision Intelligence vertical.• I collaborate closely with Product, Architecture, and Engineering teams to establish testing best practices and solve software quality challenges• I create and drive standardization and adoption of test automation and load and performance test strategies to maintain consistency across the company• I am responsible for the build out and enhancement of test automation tools and test automation frameworks for API, Web and Mobile applications• I drive CI/CD process that moves us towards high-quality releases, and improves code to deploy timelines and test efficiency• I create and maintain quality engineering deliverables including test strategy, test case management, defect management and release management artifacts• I work with cross functional engineering teams to ensure e2e integration testing is performed across EWS systems with appropriate test coverage• I monitor, analyze, and report on key quality metrics, identifying trends and areas for improvement• I conduct root cause analysis for upper environment defects and work with relevant teams to implement corrective actions and preventive measures• I lead and manage an organization of FTE and contractor SDETs, and provide technical and QA specific training, coaching, guidance, as well as all aspects of performance evaluations, career growth planning, and organizational budgeting activities

Minneapolis, Minnesota, Us

As Head of Quality for Trissential, I oversaw the organization responsible for all strategy and service delivery for software quality solutions. In partnership with our clients, I engaged to improve both software quality, and speed to release/market. I was responsible for Trissential's overall software QA/QE service offerings, delivery, go-to-market strategies and Quality services revenue. • I defined and implemented the strategic visions and plans for Software QA services for Trissential• I led a diverse, globally distributed team of Software Quality Assurance Engineers providing QA services in over 30 countries• I applied hands on understanding of test automation and software engineering best practices to impact customer delivery approaches related to CI/CD and DevOps• I defined uniform quality expectations for applications and releases that are grounded in a solid understanding of customer impact, quality, ROI, and revenue profitability• I stood up and operated multiple test management offices and organizations including TCoE and QCC approaches• I led teams performing TMMi-based Quality Maturity Assessments across IT programs or organizations• I created clear departmental KPI’s and metrics for measurement of quality and operational excellence• I was responsible for the creation and maintenance of policies, standards, and overall QA services documentation• I was highly engaged with Expleo/Trissential's domestic and international cross functional service delivery teams related to Software Engineering, DevOps, and Program Management

Detroit, Michigan, Us

In my role as Sr. IT Manager, I led an organization of SDETs that developed, tested and deployed software in support of GM's vision of "Zero Crashes, Zero Emissions, & Zero Congestion". I was responsible for ensuring that software quality measures comply with regulatory standards, industry standards, and accepted IT Development and QA best practices. Responsible for managing teams of test engineers working on multiple, large scale, future state General Motors IT initiatives.

Chandler, Arizona, Us

BA/QA manager, responsible for maintaining and improving the quality and user experience of Elevation’s Salesforce implementations, and internal operations solutions. Instituted enterprise-wide IT Quality Assurance process improvements, and requirements engineering and UX design competences. Responsible for management of the software quality engineering and business analysis organization.

Lexington, Ky, Us

Courses taught: CS498, CS499CS 499 - Senior Design Project:CS 499 is the University of Kentucky's Computer Science capstone course. In this class, students work in teams to design and implement systems/applications for a client sponsor. The course provides instruction in Software Engineering concepts, and an opportunity to utilize current industry methodologies and techniques used in the software engineering discipline (software requirements, software design, software construction, and software quality assurance). A production ready software application is produced by each student team in the class.CS 498 - Software Engineering for Senior Project:This course covers software development tasks including software specification and design, testing, implementation, and maintenance. Students are exposed to, and instructed in, current industry software engineering tools and methodologies. The course is based on a combination of theory and practice, and focuses on lean, software engineerings processes.

Paris, Fr

I ran SQS-USA Software Quality Assurance Delivery & Operations. This included software development, software quality assurance, business development efforts, and go-to-market strategies for all US QA service offerings, for both onshore and client-site consulting solutions. I oversaw the SQS-USA Onshore Delivery Center, as well as leading the SQS-USA Practice Director organization. I defined quality engineering approaches, scope, needs, budgets, tooling, and go forward strategies for clients in the software development, software quality assurance, and business analysis space. I looked to improve an organization's quality and performance initiatives by applying principals related to Lean/Agile development methodologies.

Responsible for driving all business development for Galmont’s IT consulting service offerings. Responsible for the creation and oversight of Galmont's key service offerings, proposal development, and RFP processes. Oversaw Galmont's Practice Director and Software Engineering organizations, and acted as a subject matter expert, defining technical scope and go forward strategies for Galmont's clients in Software Quality Engineering and Business Analysis service areas.In August of 2015, Galmont Consulting joined Software Quality Systems AG (SQS), the world’s leading specialist in software quality. Galmont Rural Onshoring in Lexington, KY became SQS Onshore; SQS’ U.S. delivery hub.

Chicago, Il, Us

Responsible for the creation and oversight of the Enterprise Testing and Business Analysis Services organization for HCSC’s Illinois, New Mexico, Texas, and Oklahoma plans. Duties included organization build out, employee management, budget management, resource allocation, performance reviews, vendor negotiation, employee growth planning, technology thought leadership, and all phases of departmental personnel management & growth functions for FTE and contracted software engineering staff in multiple geographic locations.I built and directed HCSC's Test Engineering division consisting of QA Engineers, QA Analysts, and Business Analysts, all working on multiple, large scale enterprise applications and projects. I oversaw all functional test automation and load & performance testing engagements for HCSC's Illinois, Texas, New Mexico, and Oklahoma plans.Extensively involved in the assessment, implementation, and process creation for HCSC's enterprise software testing tools purchases.

Chicago, Illinois, Us

Manager of the Test Engineering department for Trading Technologies server products. Responsible for manual & automated functional and performance testing of servers and applications connecting to numerous financial markets and exchanges.

Chicago, Illinois, Us

Managed a department of QA Engineers responsible for testing CNA's data warehousing projects and applications.

Armonk, New York, Ny, Us

Led teams of QA Engineers providing all application quality assurance for SPSS/IBM statistical analysis and data mining products.

200 Applied Parkway, University Park, Il, Us

Led QA teams responsible for all quality assurance for Applied’s independent insurance agent products. Responsible for the hardcopy and online/inline creation of Applied Systems technical solution user manuals and implementations guides.

Education record

Education record

Education record