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At Astound Digital, my focus as a Sr. Client Portfolio Manager centers on nurturing external relationships and being the voice of the customer. With a hands-on approach, I've successfully managed over $1 million in annual bookings through effective contract renewals and upsell strategies. My expertise in SaaS platforms and commitment to quality have been pivotal in delivering outstanding client service and support.As a team player, I've spearheaded cross-functional global teams, orchestrating projects that meet stringent timelines and budgets while maintaining high standards. My ability to drive project management and implementation processes has been instrumental in cementing long-term, trust-based partnerships with key stakeholders, underpinning the success and growth at Astound Digital.
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Program CoordinatorSpring Mountain VineyardNovato, Ca, Us
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Sr. Client Portfolio ManagerAstound Digital Jan 2023 - Jul 2024San Francisco Bay Area* Directed end-to-end client management for a SaaS sales enablement platform, overseeing a portfolio of 10 mid-market clients. Key responsibilities included managing contracts, implementation, budget planning, and project timelines while driving successful onboarding, training, and retention initiatives. * Led contract renewals, expansions, upsells, and cross-sells for eCommerce and SaaS SMB clients, achieving an 90% renewal efficiency and generating over $1M in Annual Recurring Revenue (ARR). Cultivated and maintained decade-long relationships with key stakeholders, driving long-term client success.* Collaborator leading cross-functional domestic and global teams to achieve client and company goals, ensuring projects are completed on time, within budget, and to high-quality standards.*Developed and nurtured long-term client relationships, becoming a trusted partner consistently achieved client satisfaction scores of 9 and 10 out of 10 across multiple accounts.* Partnered with sales, product, and support teams to deliver a seamless customer experience, driving continuous improvements, swiftly addressing customer concerns, and optimizing client outcomes to maximize satisfaction. -
Client Success ManagerAstound Commerce Oct 2017 - Dec 2022San Francisco Bay Area
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Sr. Program ManagerGroove Engage (Wingmansf) Jul 2009 - Sep 2017Mill Valley, California, United States*Led multiple large-scale initiatives, including the development of direct-to-consumer websites, a SaaS sales enablement trade platform, and corporate training modules. The SaaS platform, serving over 25,000 users, provided access to more than 10 million assets and training resources over the past decade, driving a 5% to 12% year-over-year increase in clients' brand growth.* Directed company operations while cultivating strategic relationships with top-tier clients to drive project success.* Developed and implemented a successful PowerPoint presentation division, transforming it to a highly profitable unit. Increased profits from $50,000 to over $450,000 within15 months.
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Operations ManagerGroove Engage (Wingmansf) Jan 2006 - Jul 2009Mill Valley, California, United States* Implemented and managed MS Project Enterprise scheduling program, streamlining project management development, and enhancing resource allocation increasing overall productivity by over 20%.
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Sr. Manager Studio OperationsLeapfrog Aug 2001 - Jan 2006*Spearheaded company-wide implementation and user training of the Enterprise Project Management system (MS Project), significantly improving visibility across all active product development projects and achieving 98% team compliance. * Led a team of 20+ project producers in managing product development schedules, driving a 20% increase in efficiency through timely project delivery and optimal resource allocation to meet high production demands.* Facilitated cross-functional meetings with studio leaders to drive alignment and maintain a master production schedule across 50+ concurrent projects, delivering strategic insights that empowered executive-level decision-making.
Jeff Chelew Skills
Jeff Chelew Education Details
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Marketing
Frequently Asked Questions about Jeff Chelew
What company does Jeff Chelew work for?
Jeff Chelew works for Spring Mountain Vineyard
What is Jeff Chelew's role at the current company?
Jeff Chelew's current role is Program Coordinator.
What is Jeff Chelew's email address?
Jeff Chelew's email address is je****@****e11.com
What is Jeff Chelew's direct phone number?
Jeff Chelew's direct phone number is +141525*****
What schools did Jeff Chelew attend?
Jeff Chelew attended San Diego State University.
What skills is Jeff Chelew known for?
Jeff Chelew has skills like Integrated Marketing, Advertising, Team Building, Creative Direction, Management, Brand Development, International Marketing, Social Media Marketing, Email Marketing, Product Management, User Interface Design, User Experience.
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