Jeff Christopher Email & Phone Number

Goleta, California, Us

Milwaukee, Wi, Us

“Fully cooked gourmet meals at fast food prices” Prepare healthy, ready to eat meals for busy families. Cater events such as retirement and graduation parties.

Computerize company to improve efficiencies. Create, implement and train staff on use of paperless processes. Develop disaster recovery procedures. • Develop disaster recovery procedures. • Manage office and warehouse staff. • Hire and train Help Desk staff to company standards. • Configure and install Cisco VoIP for office of 18. Replacing T1 and saving over $400 per month.

Cleveland, Ohio, Us

Provide pre-opening technical expertise and implementation of systems. Create policies and procedures to allow staff to operate after my departure. Installed Mitel VoIP phone system to support hotel, restaurants, bars, and back of house operations. Designed and installed Cisco POE switching network to support complex needs. Integrated elevators, mini-bars in rooms, phones, and valet system with the security and billing systems.Worked with internal Loss Prevention staff and external security camera vendor to provide secure, easy to use interface for security staff.Installed 36 Point of Sale terminals in 6 different cost centers and verified proper staff training and usage.

Provide education and process improvement for Information Systems staff. Develop and implement migration procedure to move member cities to secure SSL connection for reporting services.Created new Helpdesk support model. Train existing staff on best practices for Helpdesk improving overall satisfaction with internal and external customers.

Cleveland, Oh, Us

Provided strong leadership resulting in extensive IS growth and the implementation of programs and systems that kept costs in line and helped the organization meet its non-profit mission and goals.* Set the short and long-term technical goals and plans while managing an annual budget of $3 million.Oversaw growth that took the IS team from two to 18 employees and managed organizational growth to 11 offices during tenure. Managed staff to ensure excellent support to over 1,000 employees.Implemented a VoIP phone system that connected all the offices in seven counties using a unified messaging platform. This reduced phone-related support by over 60 percent.Put in place a system that substantially reduced the Helpdesk ticket completion times by 50 percent.Reduced paper usage and increased staff efficiencies by over 30 percent after implementing new document management applications, such as OnBase Forms to replace paper version of Employee Status Changes and Mileage Logs.Designed and managed the installation of a fiber network that pulled all the offices together for an integrated work environment. Efforts led to better time management for staff at all levels and improved work efficiency. Designed the network to cover two data centers, provide redundancy, and ensure successful disaster recovery.Implemented blade servers in 2006 to reduce server costs and the virtualization of servers starting in 2011 to reduce costs further. Savings were approximately $75,000 per year.Under stewardship, organizational studies found overall staff satisfaction for IS consistently over 95 percent.

Planned and managed all network operation aspects during a time of extensive growth. Installed hardware, configured systems and coordinated activities at two sites with responsibility for reliable, cost-effective administration of 18 servers, switches, firewalls, routers, 175 PCs and peripheral equipment. Provided technical guidance and quality user support.* Responsible for setting and elevating the company's Internet access and provided ongoing support for their six web sites.Replaced outdated Novell servers with Windows NT servers and coordinated the Windows 2000 server implementation as an early adopter.* Set-up the company's first e-mail system (cc:Mail) then migrated them to Microsoft Exchange Server.* Established new HelpDesk position that led to greatly improved servicing associated with desktop maintenance. * Installed Virtual Private Network connection between company sites that led to considerable monthly Internet cost savings of approximately 40 percent of communication costs.

Organized and directed computer maintenance and repair operations supporting 200 clients. Provided company-wide network support. Trained and supervised a staff of five. Coordinated efficient workflow and controlled expenses to optimize profit performance.* Increased service contract sales by 200 percent in the first year.* Promoted maintenance model that saved clients significant downtime. * Managed a turnaround that stabilized the department and made it profitable.* Brought in as a Certified Engineer to do warranty work for Compaq, HP, Apple, NEC and Epson equipment.

Education record

Education record