Jeff Coats Email & Phone Number

Irvine, Ca, Us

Provided second tier support and technical administration for server applications. Wrote maintenance perl scripts for servers. Shored up security on web servers as vulnerabilities were published. Created KPI reports based on SLAs, system availability, and batch job times. Took over release management.• Wrote file monitoring scripts to send alerts for unauthorized changes• Wrote user access scripts to report unauthorized access• Eliminated website vulnerabilities such as POODLE, FREAK, HEARTBLEED, among others; bringing websites graded by SSL Labs from 'F' to 'A'• Automated maintenance and reporting, reducing man hours required to perform daily tasks by 90%• Improved Release Management processes by streamlining workflows and improving reporting• Implemented improved processes, security patches, and upgraded software based on findings from security scans and internal & third party audits

Fountain Valley, Ca, Us

System administration for Unix and Windows Server applications.

Los Angeles, California, Us

Contracted as Change Manager to work with a project team of 25 contractors in addition to the bank’s IT employees and the vendors providing the applications during the roll out of a full suite of banking applications to replace their legacy systems.- Organized and managed all the project documentation for SOX and FDIC audits- Administered SharePoint site for the project- Updated Change Management guidelines to accommodate the large rollout- Managed server and infrastructure installation timelines- Provided additional risk assessments to Project Plans and QA Test Plans

El Segundo, Ca, Us

Performed business and system analysis tasks for Risk and Compliance Department by gathering requirements and work estimates and then writing project plans, timelines, risk plans, and security procedures in order to upgrade a customer service application to encrypt sensitive customer data for PCI compliance.

San Francisco, California, Us

Developed and tested fixes for a perl-based application that scanned 300+ database servers to report on database security for internal security and SOX audits. Wrote SQL queries to report on Key Performance Indicators for security, compliance, and change control.

City Of Industry, Ca, Us

Hired as QA Analyst to a QA Department averaging 10 people with a mix of full time employees and contractors servicing a medium sized retail company with 6 business units (buyers/allocation, warehouse/logistics, HR, finance, ecommerce, and retail stores). Quickly promoted to QA Lead and eventually to Change and Configuration Manager.- Chaired Change Advisory Board and managed release schedules- Established service level agreements with the 6 business units- Reduced unscheduled/emergency changes by over 80%- Administered SharePoint repository- Wrote and updated IT policies based on ISO/IEC 27002 and ITIL ISO/IEC 20000 frameworks- Executed internal audits for PCI, SOX, and PII- Reviewed with external auditors from E&Y, KPMG, and PCI DSS- Managed remediation projects to address new compliance controls and eliminating $25k/month fine from previously unaddressed deficiencies- Co-developed disaster recovery and business continuity plans when a second warehouse was opened with a backup data center- Developed a CMDB to track software patches of 200+ servers in several different dev/test/prod environments- Administered and developed maintenance scripts for VSS and CVS- Tested client/server, database, and web applications for each of the different business units- Developed load test scripts for interface systems between each department’s applications and databases

Hired as the QA Engineer for a company that was developing a cloud based home security system.- Wrote QA policies and procedures- Wrote and executed test plans and cases for website application, gateways/routers, cameras, client agent software, and network setups- Automated build processes in CVS

Newark, Nj, Us

Hired as the first QA Analyst to create a QA department for a company that published digital audio books and periodicals.- Wrote QA department policies and procedures- Setup TeamTrack bug tracking- Wrote and executed test plans and cases for website, ecommerce, audio player applications, and MP3 players- Led outsourced remote QA teams for 3 major software releases- Hired, mentored, and trained junior level QA Analysts, growing the team to 6 people- Scheduled and delegated QA project responsibilities

Hired as the only QA person within a development team that created custom web sites and applications for other companies. Visient was acquired by DVC, an ad agency, looking to expand into the realm of digital public relations and advertising.- Wrote QA procedures for development- Set up ClearQuest for bug tracking- Wrote and executed test plans and cases for websites, ecommerce, web applications, Java code generator for Rational Rose, and client/server applications- Created builds and customized installs with VSS and InstallShield.- Wrote and executed automated test scripts with Rational SQA Suite

Hamilton, Nj, Us

Worked in a QA Department of about 10 people for a company that developed audio CODECs and applications utilizing those CODECs.- Wrote and executed test plans and test cases for website applications, client/server applications, audio CODECs, Internet telephony, and audio broadcast server API- Wrote and executed automated, stress, load, and performance test scripts with Visual Test- In absence of Configuration Manager, took over as CM for PVCS