Jeff Connell Email & Phone Number

Lewisville, Tx, Us

Lewisville, Tx, Us

Farmers Branch, Texas, Us

Manage customer service, collections, loss mitigation, foreclosure, property preservation, hazard claim management, MERS updating, default reporting, document execution, bankruptcy, REO, auction management, post-foreclosure conveyance, claims, loss analysis, document management, quality assurance, modification repooling and audit management. Completely revamped a distressed operation into one of the premier GNMA servicing organizations. Retooled every aspect of the organization from culture, leadership, performance, processes, technology, controls, incentives, and servicing costs. Managed a 56% growth in the portfolio from $16BB to $25BB of high touch, extremely low FICO government insured loans.

Managed all functions for start up company providing property preservation services in Texas and Florida. Ensure exemplary service to our clients and perform all work in compliance with all client requirements as well as any federal, state or local regulations.

Us

Managed Foreclosure, Bankruptcy, Property Preservation, REO and Claims for a $300 billion portfolio. Responsible for managing profit/loss for financial and operational performance. Instrumental in growing the servicing portfolio from 100,000 loans to over 2 million loans in 3 years. Responsible for converting from a subprime servicer to a service for others portfolio, including setting up processes to service loans for Fannie Mae, Freddie Mac, HUD, FDIC, and other special servicing investors. Implemented strategies to handle several large acquisitions to minimize the impact on performance due to the servicing transfer. Grew the reverse mortgage business from ground up into the largest reverse mortgage servicer in the country. Responsible for creating and implementing an extensive compliance program for our reverse mortgage servicing division ensuring compliance and control testing for all regulations including, HUD, GNMA, Fannie Mae, OCC, RESPA, CFPB, FDCPA, FRCA, state and federal. Managed the compliance and quality control division for reverse mortgages, including the oversight of key subservicing vendors. Evaluated, selected and managed key vendors, including subservicer, property preservation and claims outsourcers.

New York, Ny, Us

Responsible for the default management operations for a portfolio of over 3 million home equity loans and lines of credit over multiple sites. Accountable for compliance with laws and regulators to ensure successful audits. Designed and executed the transition of servicing operations from Wisconsin to Texas and Ohio, including opening a new servicing center in Texas and hiring and training the new staff. Successfully passed OCC and internal audits post transition. Implemented changes in processes to reduce risk and increase productivity. Responsible for monitoring and answering to monthly charge off amounts, normally exceeded $450 million per month. Designed changes in gain loss evaluation in order to better predict loss position for second liens.

Managed national sales team for company. In charge of managing on-site operations staff at multiple client locations. Negotiated outsourcing deals with clients to procure business. Created and executed sales plan, including the hiring and training of sales staff. Acted as liaison between partner firms and upper management at client to enhance partner relationships with client. Managed all delinquent activities (collections, loss mitigation, foreclosure, bankruptcy and litigation) for a large subprime portfolio. Implemented a Compliance Program to ensure compliance with all state and federal laws, including RESPA, FDCPA, TILA and FCRA. Successfully transitioned work 80% of work force from the USA to India.

Us

Assembled and managed default management team. Created management reports to track the performance of individual employees and departments that resulted in improvements in the department’s performance. Improved Relationships with Fannie Mae, Freddie Mac, Private Investors and Mortgage Insurers. Worked with a team to facilitate the servicing system conversion from Excelis to LSAMS. Designed outbound calling campaigns through Davox to maximize the use of loan counselors. Integrated multiple servicing sights into one cohesive unit. Improved loan counselor productivity by designing an effective IVR. Developed policies and procedures to insure efficient and quality work while complying with governmental regulations and investor requirements.

Assembled and managed default management team. Created management reports to track the performance of individual employees and departments that resulted in improvements in the department’s performance. Improved Relationships with Fannie Mae, Freddie Mac, Private Investors and Mortgage Insurers. Worked with a team to facilitate the servicing system conversion from Excelis to LSAMS. Designed outbound calling campaigns through Davox to maximize the use of loan counselors. Integrated multiple servicing sights into one cohesive unit. Improved loan counselor productivity by designing an effective IVR. Developed policies and procedures to insure efficient and quality work while complying with governmental regulations and investor requirements.