Jeff Cross Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Ontario, Canada

Kitchener, Canada Area

As Content Director, I was responsible for the Spaenaur website and product catalog as well as other marketing and communications activities. I worked to modernize our product information management and publishing workflows.I was also the acting SI&T Manager, responsible for our technology infrastructure, our ERP system and other business applications, and.

Waterloo

Managed a team of writers to create and maintain insurance contracts, automated notices, statements, UX copy, and applications and other forms

Waterloo, Ontario

Wrote UI text, end user help and other technical documents for the Mobility Solutions business, a group focused on smartphone security, Android apps, and supporting BlackBerry smartphone licensees. Managed software localization and streamlined localization processes to match the size and agility of the organization.

Waterloo, Ontario

Managed a team of technical writers creating user guides, help content, UI strings, release notes, and printed docs in multiple languagesProvided leadership and guidance to writers, helping to resolve complex issues and manage project risksResponsible for content strategy, resource assignment, role definition and process improvement

Waterloo, Ontario

Worked with the support organization to establish a framework for joint creation of trainingRepresented the content team in the design and implementation of help.blackberry.comLed initiative to define tone and style for BlackBerry 10 help and user guide Worked with external consultants to reduce cost of printed documentationEstablished new roles and.

Waterloo, Ontario

Worked with executives in User Experience and Development to define system-wide Help model for the BlackBerry PlayBook, and acted as lead writerMade innovative use of DITA features to merge three user guides into a single interactive HTML deliverable, solving a key user feedback issueCreated Powershell scripts and Excel formulas to automate moving and.

Waterloo, Ontario

Wrote consumer documentation and UI textCreated styles and templates and resolved publishing issues in Author-ITDetermined best migration path from Author-IT to Trisoft (a DITA CMS)Updated DITA Open Toolkit PDF and HTML transforms

Kitchener, Ontario

Wrote functional specifications, requirements, use cases and scenariosDesigned screens and user interactions for new featuresConducted usability tests and gathered requirements from customers

Kitchener, Ontario

Wrote user guides, administrator guides and release notes for a range of eLearning productsImplemented a style guide and documentation templates and established a system for tracking and estimating documentation projectsDemonstrated how help text could be integrated directly into the interface and persuaded product management to trial this approach in a.

Fergus, Ontario

Wrote documentation for Windows products, including end user help and knowledge base Edited documentation for Point-of-Sale products

Worked on various projects including a customer satisfaction survey, information architecture for support website, and workflow diagrams for internal process documentation.

Ma, Philosophy

Ba, Philosophy