Managed technical support for high-profile media clients and contributors, ensuring timely resolution of technical issues and high customer satisfaction.Detailed all communications with clients and contributors in the Zendesk CRM.Specialized in troubleshooting media codecs, streaming protocols, and video processing tools.Used Adobe Creative Cloud suite (Premiere Pro, After Effects, Photoshop, Media Encoder) to troubleshoot media and template issues.Wrote and optimized FFmpeg commands to streamline video encoding and transcoding processes.Write SQL scripts using DataGrip and Snowflake to pull reports to assist the team with data driven decisionsRecreated site issues and meticulously documented them through detailed JIRA bug reports for the technology teams, ensuring swift and effective resolutions.Conducted training sessions for clients and internal teams on best practices for media workflows and technical troubleshooting. Used Slack to effectively communicate with the support team and other stakeholders including Engineering, Marketing, and Leadership teams.Created a new Confluence Internal Wiki for the team.Maintained up-to-date knowledge of emerging media technologies and industry trends.

Motion Design and Video Editing. Using Adobe Creative Cloud suite to create engaging visual stories for audiences.Projects:6Teen30 - The Inbound PodcastMike Midgley - The Open Mike PodcastRoyal Lepage Canada - Listing Videos

Account Manager in the Systems Installation department.Key Responsibilities included Business Development, Customer Service, System Design, Project Management.