I am an award winning Information Technology Lead and IT Service Manager with 22+ years of achievement delivering IT-enabled business solutions that optimize performance, efficiency, and service quality for industry-leading companies. My background includes progressive IT Service Management and IT leadership roles at DHL, the world’s largest logistics company and T-Systems, a global IT services firm that managed DHL’s IT initiatives.I am particularly strong in designing and implementing IT initiatives that reduce the Total Cost of Ownership (TCO) and yield a high ROI on the IT investment.Equally strong in creating strong partnerships with all stakeholders to come together to achieve specific objectives ensuring timeliness and quality.MY CORE COMPETENCIES INCLUDE:- IT Service Management - IT Leadership - Business Technology- Quality Assurance- Software/Application Development - Disaster Recovery - Technology Architecture - Service Delivery - IT Assessments - Program/Project Management - Strategic Planning - Process Improvement - Organizational Management - Resource Planning - Team Leadership