Jeff Woods Ed.D Email & Phone Number

Tampa, FL, US

Indianapolis, IN

• Instructor for: Ethical Challenges of Leadership, Organizational Behavior, and Communication---------------------------------------------------------------------------------------------------------------------Teach.
• Teach workforce-related concepts utilizing a blended learning approach for adult learners in the Masters of Organizational Leadership Program.
• Utilize a variety of technologies and instructional adult learning methodologies to keep courses fresh and engaging.
• Create an intellectually, stimulating classroom environment and equip students with practical learning opportunities.
• Enhance the learning environment by engaging in research, scholarship, service, and academic advising.

• The Talent Development Strategist supports the development and retention of leadership talent through tactical support, oversight, and strategic direction for organizations through innovations that support talent.
• Provide leadership team with executive coaching, people management, career development, personal leadership, performance evaluation, and recognition.
• Design and deliver effective company-wide Leadership and development programs to enhance team and individual competencies, development, and performance.
• Build systems and processes to drive talent management and workforce planning.
• Implemented Succession Planning process sitewide.
• Serve as a subject matter expert to implement the HRBP model across the organization's 14 health centers.

Tampa, Florida, United States

Greater Los Angeles Area

• Lead consultant focused on organizational effectiveness and program management in the areas of leadership development, curriculum design, and change management.
• Leading the firm's work in organizational change, conflict management, human capital management, and collaboration.
• Assist in the design, development, and implementation of the framework, tools, and processes to build effective teams, organizations, and address business issues.
• Collaborate with senior leaders to align leadership development strategies with business objectives.
• Teach successful techniques for conflict resolution and positive team dynamics for maximum team effectiveness.
• Partner with Human resource leaders to help build teams, create efficiencies, and establish cultural anchors for actionable success.

Greater Los Angeles Area

• Produced and delivered training for supervisors and front-line associates. Administered company-wide assessments and implemented initiatives to improve company culture, talent management, employee, and labor relations.
• Utilize blended learning models to deliver product and customer service training to 250 call center employees.
• I identified and partnered with outside contractors to provide talent development assessments for 300 Management employees.
• Analyzed talent development data to provide tailored learning and development programs for management employees.
• Facilitated leadership development employee programs to support succession planning initiatives.
• Provide launch support for new products and programs.

Greater Los Angeles Area

Territory: CA■ Supervised a sales force consisting of 130 sales associates and 11 managers. ■ Increased consumer sales & quality performance 25%--achieving departmental objectives.■ Initiated and coordinated employee action plan to support key strategic imperatives. ■ Conducted team leader performance reviews to support individual training and.

Greater Los Angeles Area

• Manage a team of twelve Sales Operations Managers, Performance Operations Managers, and 200+ Sales Support Representatives.
• Monitored and analyzed call center service levels to improve handle time and customer satisfaction metrics.
• Maintained focus on customer experience and improving Net Promoter and Customer Satisfaction Scores.
• Collaborated with human resources to renew union contracts for 250 call center employees.
• Managed sensitive HR issues displaying confident decision making and resilience throughout.
• Performed recruiting, hiring, performance management, career development, succession planning, learning and development, and union contract negotiations.

Indianapolis, Indiana Area

• Territory: FL,TX, IN, IL, MI, OH, PA,■ Supervised a sales team, which provided coverage for nine states and over 4000 customers.■ Achieved 106% of the team sales objective.■ Repeatedly recognized for top performance.
• Created a collaborative work culture helping to achieve 28.5M in sales.
• Earned Top-Performance (Platinum) Achievement Award as a Sales Manager.

Indianapolis, Indiana Area

Territory: FL, TX, IN, IL, MI, OH, PA■ Provided strategic regional sales coverage for business customers in TX, FL & the Mid-West.■ Collaborated with outside sales consultants to provide customized telecommunication proposals.

Doctor Of Education (Ed.D.), Organizational Leadership

Dissertation: Implementing Change in Organizations with Strong Social Cultures

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor'S Degree, Corrective And Adaptive Pe

Activities and Societies: 17'​ URI Athletic Hall of Fame/ 91'​ All-American, 1992 Olympic Trials -400 Hurdles