Director Of Customer Experience Research And Insights
CurrentPlanning, developing, organizing and leading the customer experience strategy.
Oct 2023 - Present
AeroLeads people directory · profile
Jeff Dahms, Phd Email & Phone Number
Director of CX Research and Insights at Physicians Mutual
at
Physicians Mutual
1 work email found
@fnni.com
3 phones found area 402
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of CX Research and Insights at Physicians Mutual
Location
Omaha, Nebraska, United States
Who is Jeff Dahms, Phd? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Jeff Dahms, Phd is listed as Director of CX Research and Insights at Physicians Mutual at Physicians Mutual, based in Omaha, Nebraska, United States. AeroLeads shows a work email signal at fnni.com, phone signal with area code 402, and a matched LinkedIn profile for Jeff Dahms, Phd.
Jeff Dahms, Phd previously worked as Director of Customer Experience Research and Insights at Physicians Mutual and Director of CX at First National Bank Of Omaha. Jeff Dahms, Phd holds Doctor Of Philosophy - Phd, Human Capital Analytics from Bellevue University.
Company email context
Email format at Physicians Mutual
This section adds company-level context without repeating Jeff Dahms, Phd's masked contact details.
*@fnni.com
68% confidence
AeroLeads found 1 current-domain work email signal for Jeff Dahms, Phd. Compare company email patterns before reaching out.
Profile bio
About Jeff Dahms, Phd
Proven high performer in multiple fields and industry's I leverage my unique skill set to consistently exceed expectations of business partners. Innovative and creative facilitator who can describe intricate concepts in ways that are easily understood. Recognized as a strategic thinker who uses strong research and analysis techniques to generate original alternatives and can reconfigure information to reveal trends, identify opportunities, and offer solutions.Top 5 strengths: - Analytical- Futuristic- Strategic- Relator- IdeationSpecialties: - Identifying and developing business strategy- Developing experiential and professional development learning opportunities- Consulting with business leaders to facilitate and manage change- Facilitating collaboration between different departments, vendors, or organizations
Listed skills include Leadership, Team Building, Consulting, Public Speaking, and 31 others.
Current workplace
Jeff Dahms, Phd's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles · 25 years
Jeff Dahms, Phd work experience
A career timeline built from the work history available for this profile.
Director Of Cx
Apr 2019 - Aug 2023
Adjunct Professor - Data Science
Instruct students and help them explore the basics of data science including: vocabulary, common programming languages, data visualization, presentations, data analysis, the history of information, data ethics, and the data science process.
Nov 2022 - Jul 2023
Vice President Of Research And Development
Primarily responsible for connecting data and analysis to realistic action plans for our clients. Expert in executing all phases of the customer service measurement process including survey design, data analysis, key observations, and executive presentations. Uses proactive consultation with clients to build innovative research solutions that lead to the implementation of enhanced people management and technological processes. Displays a unique combination of skills that allows clients to understand their data and how to take action while being a resource for facilitating and managing change efforts. Regularly partners with all customer facing areas of financial and insurance based organizations, for example:-In person and in-branch interactions- Call center and customer service center representatives and technology- Digital channel interactions (online, mobile, chatbot, etc.)- Customer intelligence analysis and reporting
Sep 2014 - Mar 2019
Director Of Organizational Learning & Development
DIRECTOR of ORGANIZATIONAL LEARNING AND DEVELOPMENT• Responsible for identifying the immediate and long term development strategies that support Boys Town’s strategic objectives.• Created and Implemented self-development curriculum for supervisors offered across the entire organization • Designed and directed leadership assessments for identified high potentials• Introduced and administered 360 leadership reviews • Delivered outplacement services • Worked with department heads to identify specific people development needs and designed and implemented effective options to close skill gaps• Managed vendor selection for new technology• Acted as a liaison between Human Resources and other departments (i.e. IT, Youth Care, Finance, etc.)
Sep 2010 - Sep 2014
Senior Talent And Organizational Development Consultant
• Responsible for identifying and addressing development needs of employees and the organization while maintaining coordination of training programs• Created and maintained Supervisor Essentials program designed to deliver HR Compliance and professional development curriculum• Managed integration of electronic evaluation system for 800+ employees• Facilitated a variety of teambuilding and operations training programs
Mar 2009 - Sep 2010
Operations And Training Manager
TRAINING and OPERATIONS MANAGERResponsible for designing, developing and implementing warehouse training programs•Managed warehouse training department to include 1 Training Group Supervisor and 8 trainers•Designed and delivered training curriculum, focused on employee development•Organized multiple training projects/programs for several different departments•Partnered with various divisions within the company to improve and maintain the quality of company wide training and development programs.•Integrated new technology and multi-media approach into training programs in order to maximize effectiveness Responsible for $80 million of inventory across all facilities•Partnered with other divisions and departments to assist in new initiatives regarding inventory storage and movement, receiving new items, and product loss•Evaluated current replenishment procedures and implement best practices to reduce inventory outs and shortages•Partnered with other warehouse departments to increase operational efficiencies, tighten procedures, and reduce product loss.Responsible for development of 6 Group Supervisors, 10 Supervisors and 8 trainers across multiple shifts.•Developed direct reports and prepared them for the next level - 1 Supervisor and 4 trainers promoted - 4 Supervisors and 2 Group Supervisors identified by upper management as high performers
Jul 2004 - Mar 2009
Senior Lab Tech
2002 - 2002
4 education records
Jeff Dahms, Phd education
Doctor Of Philosophy - Phd, Human Capital Analytics
Bellevue University
Master'S Degree, Curriculum And Instruction
Peru State College
Bs, Education
University Of Nebraska-Lincoln
Education record
University Of St. Thomas
FAQ
Frequently asked questions about Jeff Dahms, Phd
Quick answers generated from the profile data available on this page.
What company does Jeff Dahms, Phd work for?
Jeff Dahms, Phd works for Physicians Mutual.
What is Jeff Dahms, Phd's role at Physicians Mutual?
Jeff Dahms, Phd is listed as Director of CX Research and Insights at Physicians Mutual at Physicians Mutual.
What is Jeff Dahms, Phd's email address?
AeroLeads has found 1 work email signal at @fnni.com for Jeff Dahms, Phd at Physicians Mutual.
What is Jeff Dahms, Phd's phone number?
AeroLeads has found 3 phone signal(s) with area code 402 for Jeff Dahms, Phd at Physicians Mutual.
Where is Jeff Dahms, Phd based?
Jeff Dahms, Phd is based in Omaha, Nebraska, United States while working with Physicians Mutual.
What companies has Jeff Dahms, Phd worked for?
Jeff Dahms, Phd has worked for Physicians Mutual, First National Bank Of Omaha, Bellevue University, Customer Service Profiles, and Boys Town.
How can I contact Jeff Dahms, Phd?
You can use AeroLeads to view verified contact signals for Jeff Dahms, Phd at Physicians Mutual, including work email, phone, and LinkedIn data when available.
What schools did Jeff Dahms, Phd attend?
Jeff Dahms, Phd holds Doctor Of Philosophy - Phd, Human Capital Analytics from Bellevue University.
What skills is Jeff Dahms, Phd known for?
Jeff Dahms, Phd is listed with skills including Leadership, Team Building, Consulting, Public Speaking, Employee Engagement, Adult Education, Ibm Spss Modeler, and Predictive Analytics.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial