Jeff Derkacy Email & Phone Number

I am a versatile, strategic, results-driven technical operations professional offering expertise in overseeing and optimizing field service operations / technical support, promoting a high level of quality in products and services, proactively identifying and developing solutions for process inefficiencies, and thriving in a dynamic, challenging and fast-paced environment in global service organizations. I am a proven innovative business partner, effective communicator, and problem-solving project manager known for building and maintaining positive, productive relationships to ensure timely and high-quality customer support. I excel in building and directing effective, cross-functional teams to achieve financial, customer satisfaction, and technical performance objectives, drive operational excellence, and contribute to the overall success of the organization.CORE COMPETENCIESLeadership | Communication | Results Driven | Teamwork | Critical Thinking | Analysis / Problem Solving | Budgeting | Continuous Process Improvements | Process Development | Research | Documentation | Reporting | Audits | Best Practices | Training | Mentoring | Conflict Management | Customer Orientation | FocusTECHNICAL PROFICIENCIESTroubleshooting | Repairs | Installation | Technical Support | Project Planning | Requirements Assessments | Quality Assurance | Risk Identification / Mitigation | Compliance | Analytics | Metrics | Legal / Regulatory Guidelines | Contract Negotiation | Staff Scheduling | Hiring and Onboarding | Inventory Management | Microsoft Office Word / Excel / PowerPoint / Outlook / Teams | Salesforce | SharePoint | ConcurADDITIONAL RELEVANT EXPERIENCEDIEBOLD, Schaumburg, IL / Hybrid Technical Performance Manager | Product Support SpecialistStrategic and day to day management over technical performance of Field Service resulting in high customer satisfaction and improved margins (up to 135 Field Service Technicians). Co-managed a P / L with annual revenue of $22M and expenses of $11M. Managed annual parts expenses with a $2M budget.Customer Solutions Engineer (CSE) IIIMaintained, installed, upgraded, and repaired the complete Diebold product line including ATMs, alarm systems, CCTV, card access, drive-up systems, and vaults / locks.

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  Devry University

  Electronics