Jeff Devos Email & Phone Number

Renton, Washington, United States

Excited for the opportunity to lead the planning, organization, and implementation of content management functions for the City. In this role, I am also responsible for the development of standards and information architecture for the City's content-centric systems, including our Enterprise Content Management system (Laserfiche) workflow tools and business.

Renton, WA

• Honored to be a member of a great Information Technology team supporting the City of Renton. Responsibilities include a fun, eclectic mix of managing software projects, automating processes, and providing technical.
• Successfully managed projects from initiation to closure to deliver new and updated Utility Billing, Email Archival, Business Tax and Licensing, and resident request management systems on time and within budget.
• Leveraged memory crash dump analysis skills to identify cause of kernel-mode (A.K.A. “blue screen”) and user-mode failures on Windows Servers and Clientso Resolved issue of Windows updates causing clients to blue.

Renton, WA

Working on a fun team in IT supporting the City's applications and systems.

Redmond, WA

• Microsoft AI and Research GroupWorked on a fantastic team of researchers and engineers at the Microsoft Research Lab - Redmond, driving releases for Social network-as-a-service: a highly scalable, social network.
• Owned and accelerated the release of cloud services, mobile SDKs, and client libraries
• Drive to closure all of Microsoft's release compliance process that included security, privacy, global readiness, terms of use, code of conduct, open source licensing, trademark, accessibility, and online safety.
• Forged relationships with subject matter experts across different organizations that owned respective parts of Microsoft's release process.
• Quickly ramped up on the architecture, feature set, data flow and threat models of the team’s technologies.
• Represented the team in front of security, privacy, and legal experts.

Redmond, WA

• Project Management: Drove project planning, execution, and delivery for product features shipped to millions of customers. Managed project schedules, deliverables, tasks, and dependencies using agile methodologies and.
• Requirements Gathering/Analysis: Identified stakeholders and performed requirements gathering and analysis.
• KPI Management: Defined and owned goals, measures, and key performance indicators (KPIs) for dozens of projects in my technology portfolio.
• Instrumentation and Telemetry Platforms Project Management: Delivered world-class instrumentation, telemetry, and diagnostics platform to enable teams across the company to gain engineering and business insights.
• Functional Specifications Authorship: Wrote functional / technical specifications for dozens of operating system features and in-house tools and processes.
• Quality Assurance: Introduced telemetry client functionality to measure and improve reliability of products and the Windows ecosystem. Drove improvements that resulted in a 50% reduction of the telemetry that impacted.

Redmond, WA

• Software Pre-release Feedback Expertise: Designed and managed both small and large scale consumer and enterprise pre-release (beta) programs to drive customer feedback into the Software Development Life Cycle (SDLC).
• Data Management & Analysis: Gathered and analyzed feedback, communicated customer impact and priority to engineering and leadership teams. o Defined data requirements and data collection methods. o Authored SQL queries.
• Customer Focus: Designed and managed a pre-release (beta) feedback program that was exceptionally engaging for participants and was recognized with a Microsoft Gold Star Award for achieving the highest customer.
• Feature Innovation: Conceived and specified a feature to enable my Feedback Tool to automatically gather the URL and launch an Internet Explorer (IE) diagnostic for customer bugs reported in the IE9 Beta, increasing.
• Adaptability: When receiving a larger volume of verbatim feedback than anticipated, led project to leverage latest research Sentiments Engine to automatically analyze and bucketize 1.68 Million pieces of customer.

Redmond, WA

• Feedback Innovation: Designed and implemented first of its kind (applied for patent) customer feedback processing backend to convert issues reported through external client feedback tool into actionable bugs assigned.
• Recognized Customer Advocate: Relentlessly championed customer reported issues in central Ship Room and was recognized with an award for outstanding contributions for the Release of Windows XP SP2.
• Personnel Management: Successfully managed a small team of full-time employees and sixteen contract staff whose primary role was reproducing and analyzing customer reported issues.
• Peer Mentoring: Mentored peers on the customer feedback team in Japan, enabling them to be more independent in sending high-quality customer reports directly to the engineering team and reduced the number of reports.
• Problem Solving: Performed Root Cause Analysis on customer reports from web portal being delayed, authored a SQL stored procedure and automated clearing out the report queue, reducing by up to a day the latency in.
• Quality Assurance Management: In quality assurance role, delivered tools and processes to enable external customers to acquire pre-release operating systems and provide feedback.

Redmond, WA

• Contract Software Test Engineer working on Windows at Microsoft. Primary responsibilities included first-line investigation, reproduction, and triage of issues reported on pre-release products. Responsibilities and.
• Demonstrated excellent communication skills and customer focus.
• Configured test devices, debuggers, network monitors, and various logging to reproduce and isolate customer reported issues.
• Assigned reproduced issues to development, tested private binaries, and regressed resolved bugs.

Seattle, WA

• Managed the Wide Area Network for the legislative branch of King County Government (County Council), enabling councilmembers and legislative staff to effectively and efficiently perform public duties. Responsibilities.
• Managed the successful Server migration from NetWare to Windows NT.
• Responsible for the installation, configuration, maintenance, and support of 200 Windows client desktops.
• Received outstanding performance reviews while responsible for $1.2 Million technology budget.
• Developed and delivered user training for using PCs and productivity software.
• Developed software licensing management program.

Business Administration And Management, General, 4.0

Completed 89 credits across academic experience towards Bachelor of Science (B.S.) in Business Administration.

Certificate Of Completion, Computer Science, 4.0

Associate Of Arts (A.A.), General Studies, 3.27