• Led cross-functional teams and new business partnerships in developing the company’s highest margin offering, including product definition, design, new alliances, development, and launch, bringing the offering from conception to market in 6 months, 8 months under plan, and $600k under budget. Despite the magnitude, this was the quickest new service launch in the company’s history.• Spearheaded the development of DaaS pipeline using Python, and TypeScript, interacting with PostgreSQL, mongoDB, SQL.• Worked with the engineering team to develop and refine the product requirements, Jira user stories, and acceptance criteria using the Agile methodology. Trained in Pragmatic Marketing • Prioritized features based on business value, customer needs, and technical feasibility.• Conducted market research and analysis (voice of the customer.)• Built product pricing and packaging, quote tools, and trained Sales. • Collaborated with software engineers, data scientists, and designers to develop product roadmaps and feature backlog.• Coordinated product launches and releases with marketing, sales, and customer success teams.• In conjunction with Sales teams, act as product leader and subject matter expert within strategic accounts. • Conducted user testing and gathered feedback for product iterations and enhancements.• Maintained knowledge of industry trends and emerging technologies related to AI and customer engagement.Identified, evaluated, negotiated contracts and pricing, and established new vendor relationships.

•Conceived and launched incident response - remote malware remediation service with attached multi-year subscription-based offerings.•Charged with the development and implementation of a new Security Incident and Event Management (SIEM) platform and Security Operations Center (SOC)•Created multiple managed security service offerings, including vulnerability scanning, endpoint protection, and security awareness training. Became Cisco’s largest endpoint protection reseller.•Obtained private investigator license to manage digital evidence.•Teamed with CSO to obtain HITRUST CSF, SOC 2 Type II, Private Investigator Agency certification.•Product Owner of the Unified Communications as a Service (UCaaS) portfolio exceeding 40% of total company revenue. Call Control, PSTN (CLEC), carrier connectivity, contact center, and workforce management. •Delivered a growth of 20% year-over-year, every year.•Converted hosted offerings to cloud-delivered, as-a-service solutions, enhancing those services, simplifying packaging, and decreasing costs.•Introduced Agile development methods, adopted across all practices.•Using Agile, acted as Scrum master or product owner in both Kanban and Scrum development projects utilizing Jira and Smartsheet.•Developed customer self-service portal and integration with ServiceNow.•Achieved AT&T Partner Exchange status to become the 7th largest solution reseller in the U.S.

Product Manager of one of Cisco's largest HCS Hosted Collaboration Solution partners. Led the R&D, business management and development of cloud based and on-premise communications and cloud collaboration product portfolios surpassing 170,000 endpoints in 5,000 sites worldwide.• Guided teams charged with a product line contribution as a business unit. I increased profitability of existing products and developed new products for the organization. Overseeing ideas to market through Development, Engineering, Marketing and Sales.• Brought dozens of profitable new products and services to market while increasing the margin of existing products, expanding the practice into new markets and appending additional offerings to increase advocacy and retention.• Developed and deployed optimization and tooling to reduce on-boarding effort.• Managed a portfolio of 15 evolving Cisco products, with 60 interdependent variations integrated with the CDK portfolio of applications, services and business practices.

• Conceived of a new business offering, created business plan and obtained start-up and operational funding.• Successfully conceptualized and created an entirely new company, and new product, reaching profitability and handing off a successful practice in only 12 months.• Solely responsible for all business operations including sales, business development, vendor alliance, finance, administration, and overall business strategy.

• Discerned the value and opportunity in Cisco’s first generation voice products.  Persuaded company owners to divert a majority of the company resources towards this new offering becoming the first Unified Communications partner in St. Louis.• In only five years, grew a 4 engineer, small office consulting company to 21 million in revenue.• Developed, marketed and deployed new managed service offerings into vertical markets so successfully that monthly recurring service revenue covered company operating expenses.• Responsible for 27 pre-sales engineers and 67 field engineers.• Rated by Cisco as Number One in region for superior products sales, installation and service.  • Created pricing plans and marketing efforts to maximize customer penetration and retention.• Managed the company’s largest accounts and projects.

• Successfully developed a security consulting practice and brought that offering to market.• Sold and deployed managed security services to St. Louis’s largest corporations.

• Designed, installed and maintained a Tier-1 Internet backbone and built 4 Colocation Points-of-Presence.• Designed and implemented solutions for local and Wide Area Networks within libraries and government institutions including the Library of Congress, Congressional Budget Office, and 60 US library systems.