• Provide technical assistance to clients to resolve issues pertaining to Monetate's proprietary eCommerce software platform.• Technologies included Javascript, SQL, Microsoft SQL Server.• Prioritize, triage, and solve incidents for enterprise clients in a fast-paced environment.• Work cross-functionally with Engineering, Development, QA, and Client Success to provide clients with a world class client experience.

• Lead developer who designed and developed an iOS & Android app which enables operations managers and professionals in the field stay in communication. Users receive iOS/Android Notifications and well as emails.• Technical lead, designing, developing, and deploying a custom app for a major client utilizing Microsoft's Azure Active Directory for authentication.• Responsible for the deployment and management of the apps in the Apple/Android App Stores.• Technologies included are Javascript, MeteorJS, Cordova, PushWooshJS (Notifications), MSAL JS (Microsoft library integrating with Azure Active Directory) and MongoDB.• Created and edited marketing videos and voice overs by showcasing Earthvisionz’s product to a wider audience resulting in increasing sales.• Resolved bug fixes by implementing enhancements to the DriveTracker product resulting in increases in customer satisfaction.• Technologies include Google Javascript API for Maps, Routing Matrix and Places as well as the Stripe API for payment processing.

• Responsible for designing and developing a Driver’s License Identity verification component for the customer facing loan application process.• Technologies included were React JS, Ruby on Rails, MySQL, and a JS Library from Mitek Systems.• Responsible for Dev Ops on the AWS platform for DiginiFi's servers.

Designed and developed a payment interface to Stripe for the product DriveTracker, a Route Optimization tool. Technologies included were Javascript, Meteor JS, the Stripe JS Library and MongoDB.Development and maintenance of Earthvisionz products including V-ALERT, DriveTracker, Live MapsSupport sales and customer retention effort through participation in product demos, providing technical support, performing bug fixes and product enhancements.Technologies include: JavaScript, Meteor, MongoDB, PostgreSQL, Groovy/Grails, CSS, HTML, Bootstrap, Git, and Subversion

Staying up to date on the latest/greatest web technologies. Certificate in Professional Web Application Development utilizing the MEAN Stack which included Javascript, Mongoose/MongoDB, NodeJS/ExpressJS & AngularJS. Other libraries & technologies included HTML5, CSS3, Bootstrap, animate.css, JSON, User Authentication (PassportJS), Git, and a self study of the P5 js Processing Library for graphics, sounds and animation.Final Project:www.noteinvaders.comGitHub for other projects:github.com/jdipallo

Mac Certified Professional Software Trainer.Lead Workshops in all aspects of Apple software and Mac OS X in Apple retail stores.Had the privilege of attending Creative Foundation Training in Cupertino, CA at Apple HQ.Adept at bridging the gap between technical and non-technical.

Provided world class customer service, troubleshooting and technical support for iMacs, iPhones and iPads.Blended technical knowledge with customer service skills delivering specific solutions across the entire iOS, Mac and Macbook Pro product lines.

Mobile Certified behind the Genius bar repairing relationships for Apple’s iPhone, iPad and iPod customers. Finding specific solutions for customers across the entire desktop, portable and mobile product lines.Provides focused, specialized training for Apple’s OneToOne customers, specializing in Mac OS X, iLife, iWork & Logic.

Responsible for designing, developing and supporting a medical information system written in C++.

Designed, developed a credit card reporting web application. Designed a JSP Page Framework.

Designed, developed an e-commerce web application, which generated more than three million dollars a day.Responsible for evaluating new architectures and software to create a corporate wide standard for OO development.

Responsible for designing, developing and supporting a medical information system written in C++.

Maintained the code base of a C++/C development environment.Provided technical support to end users and resellers.