Jeff Kooyman Email & Phone Number

North Logan, Utah, United States

North Logan, Utah, United States

- Responsible for all Program Managers and their respective Customer Focus Teams overseeing 35+ Customers/Programs with a total value of over $60M in annual revenue. - Responsible for multiple awarded programs critical to U.S. and NATO allies, through partnerships with multiple blue chip customers such as Raytheon, General Dynamics, L3Harris, Aerojet Rocketdyne, Sierra Nevada, and Crane Aerospace. - Ensure strong customer relations through accurate and timely communication, delivery of quality product, escalation support and timely program execution. - Lead and support high visibility customer engagement activities including Business Reviews, Program Reviews, new program pursuits and strategic Bid & Proposal activities. - Establish and maintain a 12-month rolling forecast with accuracy through customer inputs, analysis and business intelligence.

North Logan, Utah, United States

- Responsible for assigned customers and programs Annual Operating Plan for: Revenue, EBITDA, Orders, Customer Satisfaction, Customer Growth, Bid & Proposal, Cash Management and Employee Development. - Actively lead Customer Focus Teams that consist of cross functional employees to engage with customer from NPI development stage to prototyping and phasing to production. - Provide Program reporting to Executive team weekly, monthly, quarterly and yearly. - Host customers and programs on site for quarterly business reviews, new business development introductions or as needed per individual program.

North Logan, Utah, United States

- Act as main point of contact for assigned Customers, lead recurring customer calls, and communicate to operational departments to represent and advocate for customers to ensure their needs are being met.- Lead and coordinate tasks for Customer Focus Team (CFT) to drive on-time completion of action items, customer orders, contract reviews, change orders and other customer requests.- Effectively communicate internal issues or process change requests to Customers for direction and approval.- Responsible for timely and accurate completion of RFQ responses and proposals for new business development

North Logan, Utah

Logan, Utah

- Manage implementation of eProbation case management software for complex, multi-divisional agencies managing adult and juvenile supervisions. Interfacing data with external systems, configuring workflows and screens for pretrial, probation, compliance monitoring, youth intake and supervision and detention management. - Build and maintain customer relationships throughout the implementation process and project life cycle.- Organize daily configuration tasks, weekly milestones and overall project plan, while communicating progress and updating stakeholders regularly.

Logan, Utah

- Successfully managed numerous customer accounts in Western US, LATAM, & APAC Regions, through set up of new custom product specifications projects and revisions of already implemented products and specifications. - Reviewed new custom product inquiries, created applicable projects & milestones, guided work from customer needs to goals, implementation and delivery of product. - Organized, Lead, and Motivated cross functional teams to creatively solve problems & complete projects, while delegating work plans and communicating progress and timelines effectively to account executives

Logan, Utah

- Coordinated and communicated with multiple internal departments, as well as service providers to process orders and meet customer needs. - Prepared and organized documentation for daily shipments both parcel and freight, domestic and international. - Displayed excellent problem solving, analytical and multi-tasking skills to satisfy daily requirements and exceed customer requests in a timely and efficient manner. - Researched and investigated shipping discrepancies and resolve any issues to satisfactions both internally and externally.

Logan, Ut

- Participated in lean manufacturing including on 3P and 5S Teams for small package line that increased efficiency while decreasing errors, which also lead to being a nominee for yearly 4-I award for 3P results. - Managed, handled and recorded inventory movements for all finished goods. - Displayed proficiency with ORACLE, MS Excel, MS Word, Master Control and ADSI. - Prepared materials and inventory to ship to customers across all modes of transportation (LTL, TL, Ocean, Rail & Air freight).

Education record

Non-Professional General Legal Studies (Undergraduate)