Jeff Dugan Email and Phone Number

https://www.synology.com/en-us-Grow Synology business as part of the Regional Sales Team-End to end sales and account management for partners-Building go-to-market strategy to drive sales in conjunction with company goals-Monitoring & analyzing the performance of the accounts on a monthly basis -Working closely with the vendor manager to carry out a variety of activities to help drive sales revenue for my reseller partners-Conducted numerous Tabletops, Floor walks, Training for Technical Team & Vendor Fairs -Effectively communicate and coordinate with internal and external teams to see assigned task through completion-Possess the technical knowledge to jump on call with sales reps/ end users. Understanding customer’s requirements, addressing their concerns and recommending the right Synology product for their environment.-Providing quick response and great customer service to my sales reps/ end users

 Developed a command line tool, AutoTriage, using mainly C#, that the Base Platform Team uses regularly to help automate the bug triage process and other tasks in Visual Studio Team Services saving program managers and developers several hours of triage work every week.  Added several diagnostic variables to the Windows System Power Report. My data points have added useful information to telemetry that helps diagnose power issues in the Windows kernel.

 Hired engineering and research candidates, negotiating with and closing both interns and full time university hires Effectively balanced the needs of the candidates with the structure of the business to leverage the best possible outcomes Built data reports for the business using Power Bi and Excel to help drive decision making for the business

 Resolved customer account issues across three websites via phone and email, typically over 100+ interactions per day Completed several thousand LLC formations from initial application through State approval Helped successfully launch a new product offering working with all levels of our team to streamline functionality for both the business and the customers

 Worked with all our members/clients to onboard new accounts and welcome them to the service Provided Customer Service for 100+ companies that contracted through our business Ensured clear communication between customers and the company regarding any concerns or issues

 Received customers’ requests by phone, fax or email and completed necessary steps to finalize sales orders Coordinated doctors, patients, and referrals ensuring customer satisfaction at every level of the process from order placement and billing to delivery and installation Facilitated communication between managers, delivery technicians, patients and facilities to confirm successful completion of each sales order across multiple store branches Promoted three different times within a single calendar year

 Managed all business related activities involved with starting a restaurant Created a financial model capable of generating annual revenues of $1.2 Million Involved with projects including marketing, sales, conceptual design, hiring, menu creation, and program development Worked with multiple vendors and sales associates to negotiate terms of business