Jeff Durling

Jeff Durling Email and Phone Number

Lead Infrastructure Engineer at Truist @ Truist
charlotte, north carolina, united states
Jeff Durling's Location
Knightdale, North Carolina, United States, United States
Jeff Durling's Contact Details

Jeff Durling personal email

n/a
About Jeff Durling

Experienced Systems Engineer along with expertise help desk support and the ServiceNow ticketing system. Dedicated Mac Administrator using the JAMF Software JamfPro suite for imaging, remote administration, remote management, creation and enforcement of policies, as well as inventory and organizational control and I am a Casper Certified Administrator (CCA). Also have a background in team leadership and management as well as project management in a large enterprise environment.

Jeff Durling's Current Company Details
Truist

Truist

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Lead Infrastructure Engineer at Truist
charlotte, north carolina, united states
Website:
truist.com
Employees:
8972
Jeff Durling Work Experience Details
  • Truist
    Lead Infrastructure Engineer
    Truist Mar 2021 - Present
    Raleigh, North Carolina, United States
    Responsible for managing a growing number of Macs in the enterprise. Manage Macs using JamfPro, which includes assisting with packaging, testing, and responsible for pilot testing and deployment. Provide input, evaluation, and testing of new software and hardware to be used in the environment. Also develop custom solutions in modifying and deploying software into the enterprise. Provide leadership to the Mac Team using my years of experience in working with Apple products. Help provide guidance with new initiatives and how they may impact current and future production systems related to both software and hardware.
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  • Bb&T
    Client Server Engineer Iii - Production Services
    Bb&T Jun 2017 - Mar 2021
    Wilson, North Carolina
    Responsible for managing a growing number of Macs in the enterprise. Manage Macs using JamfPro, which includes assisting with packaging, testing, and responsible for pilot testing and deployment. Provide input, evaluation, and testing of new software and hardware to be used in the environment. Also develop custom solutions in modifying and deploying software into the enterprise. Provide leadership to the Mac Team using my years of experience in working with Apple products. Help provide guidance with new initiatives and how they may impact current and future production systems related to both software and hardware.
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  • Saic
    Project Manager - Mac Standardization Project
    Saic Oct 2016 - May 2017
    Responsible for implementing approximately 1,000 macs into the General Service Agency enterprise. This project involves developing standards, a knowledge base, SOP documentation, and security practices for existing systems as well as prepping the environment for an additional 3,000 systems over the next 2 years. Implementation of the system is using JamfPro for management and configuring the backend to support the growth. Also responsible for assisting in implementing a 2-factor authentication solution for users to use Smart Cards for login.
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  • Saic
    Apple System Engineer - Technical Lead
    Saic Feb 2016 - Oct 2016
    Jeff Durling
    Responsible for back-end support of all Macs in an world-wide enterprise environment. Responsibilities include creating and enforcing polices, enterprise wide software patching, network organization, automated inventory setup and monitoring, as well as policy and security enforcement. Other responsibilities includes supporting the mobile device team in support iOS devices in an group of over 11,000+ devices. I also research and make recommendations on mac management and imaging software that is to be used across the enterprise.
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  • Saic
    Desktop Engineering Mac Team Lead - Nsites Contract - National Institutes Of Environmental Science
    Saic Jan 2014 - Jan 2016
    Research Triangle Park, North Carolina
    Responsible for all back-end enterprise support of approx. 700 Macs using Casper management suite. This includes creating and enforcing policies, enterprise wide software updates, network organization, automated inventory setup and monitoring, and control over user experience on clients.Responsible for upgrading and maintaining multiple Mac servers. This includes servers used for JAMF Casper management suite, distribution servers, as well as a central software update server. I am also the engineering support and Mac team lead for the Mac desktop support team. I am responsible for technical leadership, the organization of projects, the follow through of projects, and day-to-day technical leadership. My other responsibility is to assist with any complex software issues that may occur. Finally, I am part of the team that helps to define overall enterprise policy as well as interaction with the government IT management locally including the CIO as well as the IT management overseeing the institute. Recent projects currently are rolling out an enterprise-wide PIV login system for all Macs at NIH as well as our institute. Other projects include system wide backup using CrashPlan Pro and streamlining iOS device management using the JAMF Casper suite.
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  • Saic
    Mac Support - Nsites Contractor - National Institute Of Environmental Health Sciences
    Saic Sep 2013 - Jan 2014
    Research Triangle Park, North Carolina
    Transitioned over from the previous EWITS Contract under SRA to the new NSITES contract under Attain. SAIC is the sub-contractor.Macintosh computer and network support for the NSITES contract at the National Institute of Environmental Health Science. Support Mac user on main campus in both administrative office and in lab environments. Resolve issues ranging from basic desktop support to network related issues. Support both on-campus users as well as users that use remote access via VPN. Also support users with printer issues, specialized lab software, and periodic connectivity to specialized lab equipment. Have experience using JAMF Casper suite. Build images and deploy using Casper Admin and Composer. Also support and push software and updates to onsite and remote users with Casper Remote. Familiar with desktop management using Casper Inventory and Recon.Also contribute by doing software testing and problem solving before deploying enterprise wide.
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  • Sra International
    Mac Support - Ewits Contractor - National Intstitute Of Environmental Health Sciences
    Sra International Jul 2012 - Sep 2013
    Research Triangle Park - Durham, North Carolina
    Macintosh computer and network support for the EWITS contract at the National Institute of Environmental Health Science. Support Mac user on main campus in both administrative office and in lab environments. Resolve issues ranging from basic desktop support to network related issues. Support both on-campus users as well as users that use remote access via VPN. Also support users with printer issues, specialized lab software, and periodic connectivity to specialized lab equipment.
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  • Apple, Inc.
    Genius
    Apple, Inc. Sep 2004 - Jun 2012
    Raleigh-Durham, North Carolina Area
    Assist customers on an appointment based system for trouble shooting various issues with portables and desktops. Hardware and software repair of systems checked-in that could not be resolved during said appointment time or needed further triage
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  • Wd Communications, Inc
    It Infrastructure Manager
    Wd Communications, Inc 1995 - 2005
    In charge of personnel at multiple offices. In charge of overseeing future company-wide IT infrastructure growth and implementing any objectives needed to keep current. Oversaw and developed company-wide training for all IT related equipment and software. Ran a training program company-wide which focused on keeping end-users up-to-date with current technologies. Oversaw all purchasing of IT equipment both end-user and back-end. In-charge of overseeing company-wide help desk and developed a ticketing/ response system that kept up with the company growth. After leaving employment continued to give guidance to the persons that were hired to be my replacements.
  • Publix
    Produce Associate
    Publix 1985 - 1995
    Southwest Florida Market -Lakeland Division
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Jeff Durling Skills

Mac Os X Mac Desktop Support Troubleshooting Computer Hardware Iphone Mac Os Ilife Customer Relations Customer Service Team Leadership Computer Repair Software Installation Team Building Os X Hardware Help Desk Support Vpn Apple Remote Desktop Time Management Macintosh Hardware Iphone Support Mac Os X Server Aperture Operating Systems Iwork Windows Apple Certified Keynote Web Design Technical Support Networking Css Ipod Windows 7 Apple Certified Technician Ipad Ios Apple Aperture Network Administration Logic Pro Iphoto Itunes Final Cut Studio Imovie Hands On Training Servers Microsoft Office Training Management

Frequently Asked Questions about Jeff Durling

What company does Jeff Durling work for?

Jeff Durling works for Truist

What is Jeff Durling's role at the current company?

Jeff Durling's current role is Lead Infrastructure Engineer at Truist.

What is Jeff Durling's email address?

Jeff Durling's email address is du****@****aic.com

What skills is Jeff Durling known for?

Jeff Durling has skills like Mac Os X, Mac, Desktop Support, Troubleshooting, Computer Hardware, Iphone, Mac Os, Ilife, Customer Relations, Customer Service, Team Leadership, Computer Repair.

Who are Jeff Durling's colleagues?

Jeff Durling's colleagues are Lindsey Epperson, Zeke Garcia, Patrick Brooks, Ctp, Marisol Bravo, Danielle Jordan, Jasmine Varghese, Myke Fleming.

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