Jeff Durney Email & Phone Number

Boston, Ma, Us

Reporting to the Vice-Chair for Quality and Outcomes of the Department of Pediatrics (DoP).Responsible for working with departmental and divisional leadership to develop and implement leadership priorities and strategic plans for quality measurement and improvement activities of the 15 Divisions of the DoP.Working to identify and/or develop processes, systems, and products for improving efficiency, quality, and safety of patient care operations.Providing methodological support for the development of process and outcome performance measures centered on patient safety and quality.

Boston, Ma, Us

Co-teach and manage the curriculum of the Longitudinal Seminar course. Serve as capstone project faculty coach to students enrolled in the Master's program.

Boston, Ma, Us

Teach high reliability and human factors in patient safety content to post-doctoral students enrolled in the Master's in Healthcare Quality and Safety program

Founded in 2009 the Massachusetts Hospital Lean Network (MHLN) is a grass roots organization which promotes learning within the healthcare quality improvement field.Membership includes over 300 people across 30+ Massachusetts healthcare organizations. Both practitioners and those interested in the field are welcomed.www.mhln.org

Boston, Ma, Us

• Led and managed system safety improvement efforts in the Department of Quality and Patient Safety• Worked closely with the Directors of Patient Safety, Risk Management and Process Improvement, as well as the Vice President of Quality and Patient Safety and the Chief Quality Officer to determine departmental goals and develop strategies to execute high priority initiatives• Human factors and safety engineering subject matter expert and served as a resource to staff throughout the Institute in enhancing patient safety • Developed a proactive human factors vulnerability assessment method to identify sources of risk and led successful deployment in multiple clinical areas• Performed root cause analyses (RCA) for safety events in collaboration with Patient Safety and Risk Management leadership to identify contributing factors and generate recommendations to prevent recurrence• Performed proactive risk assessments utilizing failure modes and effects analysis (FMEA) to identify safety vulnerabilities in processes and preemptively mitigate risk• Developed an Institute-wide collaborative practice training program for clinical staff to enhance teamwork, communication, workload optimization and safety threat recognition with an aim of reducing errors in care delivery• Developed a system safety maturity model to assess progression along the continuum of best practices at the local and Institute levels• Acted as a change agent in the culture of safety at Dana-Farber• Supported a wide array of safety, risk and process improvement training engagements for clinical and administrative staff

Boston, Massachusetts, Us

Patient Safety Executive Development Program - Human Factors

Boston, Ma, Us

•Served as the primary liaison to facilities participating in the Agency for Healthcare Research and Quality’s Program for Ambulatory Surgery – a national quality improvement and safety program •Coached and mentored healthcare professionals through the implementation of the surgical safety checklist and building quality improvement capacity at 200+ surgical facilities nationwide•Developed strategies to identify implementation barriers within facilities and assist stakeholders in overcoming these challenges•Developed tools and materials to facilitate program participation and ongoing quality improvement capabilities at facilities participating in a national program•Developed outreach strategy for communication with facilities participating in a national program•Spoke on national webinars and attended industry events and conferences to increase program engagement and assist with facility recruitment•Developed and maintained data collection systems to track interactions with stakeholders at hundreds of healthcare facilities across the United States•Served as a coaching and quality improvement subject matter expert providing guidance across the platforms and programs within Ariadne Labs

Us

• Utilized fundamental performance improvement concepts and methodologies such as Lean, process/value stream mapping, brainstorming, group decision-making techniques,design and testing of interventions, design of measurement strategies and implementation to improve the performance within clinical and administrative departments across a 793-bed academic medical center• Facilitated project subgroups and work teams including meeting management, discussion facilitation, conflict resolution, as well as one-on-one meetings with clinical and administrative managers and leaders• Provided data support to project teams including the identification of useful sources of data, collection, analysis, and presentation• Faculty member and project team coach in both the Brigham Lean Practitioner Program and the Partners Clinical Process Improvement Leadership Program (CPIP): Presented with the CPIP Coach Recognition Award for outstanding guidance and dedication to the program (June 2012)• Managed multidisciplinary teams tasked with the organizational readiness piece of the implementation of an enterprise-wide electronic health record system utilizing the Epic platform

Lowell, Ma, Us

•Provide lectures on health care quality improvement topics to students enrolled in a graduate level program •Invited to give the keynote address at the department's annual dinner forum

•Managed several projects as part of the care redesign team working to reduce the cost and improve the quality of care being delivered across the Partners network• Principal project manager for the Acute Myocardial Infarction Care Redesign Team• Graduate of the Partners Clinical Process Improvement Leadership Program (CPIP)o Co-led a multidisciplinary team that designed and piloted a standardized discharge checklist for acute MI patients in an effort to reduce preventable readmissions at Brigham and Women's Hospitalo Increased defect-free discharge summaries from 0% to 50% in 4 months• Supported both the Infection Control Leaders and Nursing Quality Leaders groups working on several quality and safety improvement initiatives including the prevention of hospital acquired infections, patient falls, pressure ulcers, and improved nurse-physician communication

Dallas-Fort Worth, Texas, Us

Boston, Ma, Us

Bachelor Of Science (B.S.), Psychology

Master Of Science (M.S.), Health Management And Policy

Graduate Certificate, Health Management

Psychology

Certificate, Quality Improvement And Patient Safety

Professional Pilot Program Graduate