Jeff Mccarty Email & Phone Number

Louisville, Ky, Us

Melbourne, Victoria, Au

• Conducted end-to-end program audits, process reviews, financial analysis, and market research for various clients.• Collaborated with Business Transformation and Innovation teams to develop new revenue streams through product evaluation and implementation.• Analyzed profitability, conducted market research, and produced segmentation reports for client's Home Protection Plan program.

Louisville, Kentucky, Us

Recruited to company and provided subject matter expertise on sales operations and processes across $7.2 billion annual revenue Employer Group. Worked cross-functionally with stakeholders to lead strategic projects and establish, and improve processes, in support of over 800 team members. Key focal areas were the sales funnel process and CRM (Microsoft Dynamics) system. • Executed development of new end-to-end sales process documentation (Visio and narrative formats) through collaboration with more than 80 stakeholders across the organization. • Core team leader that developed and implemented new dynamic online knowledge base Playbook to facilitate comprehensive business reorganization that changed approximately 700 roles.• Completed Lean training.

Louisville, Kentucky, Us

Contracted by CEO and performed a comprehensive analysis of client’s Home Protection Plan Program offerings which included revenue and profitability, process, market research, customer experience, contract review, as well as developing viable sourcing models. • Delivered financial models for in-sourcing and outsourcing scenarios.• Advised on possible new outsourcing partners and managed proposal process.• Results translated into $2 million revenue gain over the course of a new 5-year agreement.

Louisville, Ky, Us

Contracted by Executive team to research and collaborate on developing business relocation and job growth initiatives centered on the Aging Care industry. • Efforts directly contributed to relocation in 2010 of a $600 million company – Signature Healthcare LLC. • Developed company recruitment process to target viable company relocation prospects.

Founded by former GE executives and provides outsourced end-to-end service offerings for In-Warranty and Extended Service Plans. Channels included direct marketing, big box retail, eCommerce, and OEMs. Clients included Sirius XM, Sony, Lennox, CDW, Whirlpool, Newegg Inc. The company grew from $10MM to $120MM in annual revenue between 2001 - 2009 and received multiple rounds of private equity investment. It is now part of AIG Insurance Group.Recruited to company and held three positions entailing two promotions. My last role was Director of Client Operations where I was promoted and reported to Vice President. Developed and led new team (staff up to 10) who co-owned all clients that generated $120 million in annual revenue. Team implemented new sales channels, led process improvement initiatives, managed client reporting, and owned key performance indicators (KPI). Revenue Cycle Management (RCM) was also a key priority involving Finance and IT teams. • Established quality audit process – recovered more than $1.3 million in revenue from sales processing errors.• Developed and instituted customized client dashboards.• Recognized by peers for company-wide Best Initiative award.

Promoted and reported to Vice President. Developed new enterprise process capabilities to launch first-time products and programs through cross-functional engagement with Sales, Account Management, Finance, Contact Center, IT, Risk Management, and Service Network Management. Gathered, translated, and documented business requirements for each initiative, coordinated Request for Proposals (RFP), and led project implementation teams.• New products and client programs generated annual revenue between $6 million – $7 million.• Awarded Commitment to Excellence (CTE) by CEO in 2004 and Best Innovation by peers in 2005

Recruited to lead largest client and reported to Vice President. Owned Profit and Loss (P & L), developed pricing, implemented new sales channels, oversaw key performance indicators (KPI), and coordinated financial performance and underwriting review process. Provided guidance and leadership to 4 supporting team members. • Drove and managed annual revenue growth from $10 million to $24 million.• Awarded Commitment to Excellence (CTE) by department Vice President.

Boston, Ma, Us

Attained Black Belt certification in November 2000. Trained in DMAIC, DFSS, Voice of the Customer (VOC) and Work-Out methodology.• Developed sales reporting tool for 40 National Area Training Managers to gauge product sell-through performance associated with training efforts at national account client retail locations.

Bachelor’S Degree, Communications Major And Psychology Minor

Organizational Development