Jeff Mccarty Email & Phone Number

Louisville, KY, US

Melbourne, Victoria, AU

• Conducted end-to-end program audits, process reviews, financial analysis, and market research for various clients.
• Collaborated with Business Transformation and Innovation teams to develop new revenue streams through product evaluation and implementation.
• Analyzed profitability, conducted market research, and produced segmentation reports for client's Home Protection Plan program.

Louisville, Kentucky, US

• Recruited to company and provided subject matter expertise on sales operations and processes across $7.2 billion annual revenue Employer Group. Worked cross-functionally with stakeholders to lead strategic projects and.
• Executed development of new end-to-end sales process documentation (Visio and narrative formats) through collaboration with more than 80 stakeholders across the organization.
• Core team leader that developed and implemented new dynamic online knowledge base Playbook to facilitate comprehensive business reorganization that changed approximately 700 roles.
• Completed Lean training.

Louisville, Kentucky, US

• Contracted by CEO and performed a comprehensive analysis of client’s Home Protection Plan Program offerings which included revenue and profitability, process, market research, customer experience, contract review, as.
• Delivered financial models for in-sourcing and outsourcing scenarios.
• Advised on possible new outsourcing partners and managed proposal process.
• Results translated into $2 million revenue gain over the course of a new 5-year agreement.

Louisville, KY, US

• Contracted by Executive team to research and collaborate on developing business relocation and job growth initiatives centered on the Aging Care industry.
• Efforts directly contributed to relocation in 2010 of a $600 million company – Signature Healthcare LLC.
• Developed company recruitment process to target viable company relocation prospects.

• Founded by former GE executives and provides outsourced end-to-end service offerings for In-Warranty and Extended Service Plans. Channels included direct marketing, big box retail, eCommerce, and OEMs. Clients included.
• Established quality audit process – recovered more than $1.3 million in revenue from sales processing errors.
• Developed and instituted customized client dashboards.
• Recognized by peers for company-wide Best Initiative award.

• Promoted and reported to Vice President. Developed new enterprise process capabilities to launch first-time products and programs through cross-functional engagement with Sales, Account Management, Finance, Contact.
• New products and client programs generated annual revenue between $6 million – $7 million.
• Awarded Commitment to Excellence (CTE) by CEO in 2004 and Best Innovation by peers in 2005

• Recruited to lead largest client and reported to Vice President. Owned Profit and Loss (P & L), developed pricing, implemented new sales channels, oversaw key performance indicators (KPI), and coordinated financial.
• Drove and managed annual revenue growth from $10 million to $24 million.
• Awarded Commitment to Excellence (CTE) by department Vice President.

Boston, MA, US

• Attained Black Belt certification in November 2000. Trained in DMAIC, DFSS, Voice of the Customer (VOC) and Work-Out methodology.
• Developed sales reporting tool for 40 National Area Training Managers to gauge product sell-through performance associated with training efforts at national account client retail locations.

Bachelor’S Degree, Communications Major And Psychology Minor

Organizational Development