Jefferson La Email & Phone Number

Brisbane, California, United States

• Collaborate with development teams to resolve issues found during testing.• Manage multiple project tasks simultaneously while adhering to strict deadlines.• Verify fixes implemented by developers through regression testing.• Prepare and maintain test documentation for future reference.• Assist in creation of user manuals and guides for end-users.• Maintain meticulous test procedure documentation to support replicability and compliance.• Assist with implementation of new features and software.

Brisbane, California, United States

• Processed employer invoices through payment methods such as wire, check, and ACH.• Processed large volumes of invoices from multiple employer accounts.• Reconciled accounts against contracts and codes, to verify accuracy of invoices before posting payments.• Backed up accounting work with professional business correspondence and reports.• Collaborated with colleagues to improve efficiency within accounting department.• Communicated with employees across departments along with outside employers to resolve any disputes

Brisbane, California, United States

Supplemental Billing:Receive billing request from Pension/Accounting Department for participants of trust due to missing contributionsProcess and submit billings to employersMaintain & follow up with all billing requests submitted in a timely mannerRefunds:Process employer refunds requested through employers/Accounting ClerksEnsure that refund checks are being sent out in a timely mannerFollow up with & contacting employers regarding their refundsRequesting checks to be canceled/resubmittedAccount Closures:Submitting forms to employers requesting activity of their accountsClosing any and all accounts that are no longer active/out of business

Brisbane, Ca

 Verbal & written communication with other offices & coworkers to ensure accurate information display to in-house database Handling of confidential information pertaining to members participating in the pension trust fund to ensure they are safely & accurately recorded, scanned, & filed Meeting project deadlines while maintaining routine duties Act as backup for main receptionist during breaks, vacations, & sick leave Handle & use multi-line phone system to direct calls to appropriate staff members  Logging & directing any & all visitors to the appropriate locations Receiving & distributing all incoming mails/sending all outgoing mail

San Francisco Bay Area

 Forward facing role focused on customer support & hospitality Met monthly Key Performance Indicator goals & deadlines while under pressure Responded to & followed up with multiple customer concerns & issues via phone & or email Coached other Sleep Advisors to improve efficiency of the store & sales Maintained showroom appearance & store supplies/inventory