• Process transactions on new businesses, including marine insurance contracts and reviewed existing account requirements to ensure client’s needs are met in line with product procurement manuals.• Successfully addressed the needs of 90% of customers through the provision of superior client service in close collaboration with finance and underwriting teams• Advise clients on payments due from product sales and ensured the receipt of payments on accounts.• Provide support to the billing team to address client’s payment and disbursement accounts• Monitor and distribute transaction documents in a timely fashion to inhouse and external parties • Ensure ERP software system & company portals are updated consistently with customer communications, emails and transactional documents.

• Generated and maintained detailed reports on suppliers/cargo agents/marketers spend and performance trends, supporting supply chain metrics and decision-making that guided purchases, supplies and service requirements.• Analyzed and reconciled voyage operations (vessel hire and demurrage costs), identifying cost-saving opportunities and Key Performance Indicators to optimize charters, and presenting findings to senior leadership for strategic planning.• Nominated vessels on subject with brokers/suppliers and liaised with appointed vessel agents to obtain required offshore and port clearances for cargo export and import. • Facilitated cross-functional coordination between stakeholders, including suppliers, vessel owners, marketers, cargo agents, and finance teams, to optimize transportation, inventory and supply chain management across various parties.• Developed supply chain dashboards to track key performance indicators for various supply projects to enable real-time insights for operational efficiency and track immediate deviations from planned objectives.• Supported health and safety programs by conducting compliance reviews and ensuring adherence to industry standards during product transfers, voyage, loading and discharge operations.• Developed quantitative analysis spreadsheets highlighting product gains or losses per trade and reveal post-transaction positions; proffered logistics and operational recommendations and implemented approved options to stay between 96% to 98% of outturn tolerance and maximize profits.• Spearheaded the timely submission of recommendations that provided crucial insights to trade, finance and business development teams on trade activities and planned supplies.• Successfully planned voyages for vessels on subs in close collaboration with owners, brokers and masters while ensuring port clearance, ship-to -ship services, trading docs, inspectors match industry and vessel requirements for smooth product deliveries.

• Created and managed internal dashboards and documentary monitoring tools for supply chain spend and performance metrics review, contributing to enhanced decision-making processes.• Performed data analysis for throughput reconciliations, identifying discrepancies and implementing process improvements to better manage relationships with terminal operators and marketers.• Nominated and liaised with appointed cargo agents based on agreed key performance indicators to obtain required clearances for cargo facilitating smooth delivery operations with all supporting processes from each operation in place.• Acted as a liaison between senior management, suppliers, and operational teams to ensure seamless coordination of supply chain activities.• Optimized cargo delivery processes through effective collaboration with transaction stakeholders saving 3 days in demurrage expenses and 2% in finance costs for 3rd quarter 2016 transactions.• Furnished reconciliation reports on quantities, costs and product pricing on software systems to aid evaluation of the company's trade standing and recommended strategies to mitigate exposures.• Enabled cost-saving through continuous improvement in successive voyages and monitored terminal discharge to minimize demurrage costs.• Optimized cargo delivery processes through effective collaboration with transaction stakeholders saving 3 days in demurrage expenses and 2% in finance costs for 3rd quarter 2016 transactions.• Maintained a full set of documentary records for all executed contracts on a shared Dropbox file.• Conducted voyage analysis with vessel owners to match budgetary requirements against actual disbursements; highlight and resolve any areas of discrepancies for ongoing smooth working relationships.• Fostered collaborative relationships with banks, oil traders, vessel owners and charterers, cargo agents and inspectors for the supply of products to various terminals and attained volume maximization per transaction.

• Appointed Inspectors and cargo agents to ensure compliance with no less than 95% of Service Level Agreement and facilitated collaboration with regulators for customs, quality and quantity compliance. • Optimized logistics workflows to achieve a 15% increase in efficiency through enhanced data-driven operational planning and reduction in deviations from Key Performance Indicators set for third party service providers.• Advised clients, suppliers and charters on Loading and Discharging requirements, often minimizing logistics setbacks and boosting overall operation effectiveness at the terminal by 5%.• Managed relationships with in-house Finance team and banks on Trade Finance matters to facilitate the product procurement process with approved finance instruments. • Maintained adequate transaction records to aid reconciliation with clients, banks, vessel owners, agents and suppliers.• Regularly participated in company and terminal HSE audits to provide support in reducing safety incidents and enforcement of safety policies to minimize operational risks.• Conducted monthly throughput analysis with terminals based on inspector’s reports and proffered recommendations for loss reduction such as the determination of cargo volume at zero level and pipeline configuration to adjourning terminals.• Performed thorough vendor and supplier analyses to align partnerships with organizational goals and HSE compliance requirements.• Provided operational support to other staff members and marine operations team during periods of multiple vessel reception to ensure that logistics lapses are bridged.• Advised clients, suppliers and charters on Loading and Discharging requirements, often minimizing logistics setbacks and boosting overall operation effectiveness at the terminal.• Communicated product stock levels at client’s terminals to aid supply replenishment plans resulting in a 98% reduction in out-of-stock instances.