Jefferson Sanchez Email and Phone Number

Answered inbound emails, indentify their concern and create case number for the customer which we will use until issue has been resolved. I am also replying to the customers concern through email if they preferred to. Under Small and medium business, I was tasked by my manager to monitor the queue of our team and given the assignment to review some of the cases of my colleagues to make sure that the customer is satisfied with the service we provided and to maintain high score of our team… Show more Answered inbound emails, indentify their concern and create case number for the customer which we will use until issue has been resolved. I am also replying to the customers concern through email if they preferred to. Under Small and medium business, I was tasked by my manager to monitor the queue of our team and given the assignment to review some of the cases of my colleagues to make sure that the customer is satisfied with the service we provided and to maintain high score of our team. October 30, 2014 was the last day of our program since Michael Dell chose to transfer the account through different countries like India, US and Panama. Show less

I worked as a Customer Care Associate under Intersections US account wherein I handled phone concerns about credit scores on how they could improve or get a high credit and they could also request for a copy of their credit report in order to prevent identity theft.