Proven Expertise in IT Service Management and Network Troubleshooting:Proficient in leveraging ServiceNow for efficient ticket resolution, ensuring high-quality service delivery and customer satisfaction.Skilled in diagnosing and resolving complex network issues across a variety of end devices, contributing to robust network stability.Comprehensive experience in managing and configuring network infrastructure, including switches (SWs), routers, Wireless LAN Controllers (WLCs), and Access Points (APs) from industry leaders like Cisco and Aruba. My operational footprint spans the entire Central American region, reflecting a commitment to regional excellence in network administration.

Advanced Network Implementation and Maintenance:Specialized in both physical and logical maintenance of Cisco devices, ensuring optimal performance and reliability.Expertise in installing network devices in racks tailored to customer specifications, reflecting a keen understanding of client requirements.Familiar with a broad range of Cisco equipment, including ISR4331, ISR4321, C2960X, C2960XR, C2960, C9200L, C9500, AIR-AP1852I-A-K9, and AIR-AP3802I-A-K9, showcasing versatility and technical proficiency.Proficient in deploying basic configurations to network devices, enhancing network functionality and user experience.Adept at implementing stackwise-virtual and dual active detection in C9500 devices, demonstrating advanced configuration skills.Diligent in preparing detailed reports for completed tasks and future job plans, ensuring transparency and accountability.Experienced in liaising with Cisco TAC for case openings and RMAs, indicative of strong problem-solving capabilities.Responsible for managing customer interactions through calls and emails, providing exceptional service and support.Played a pivotal role in a data center relocation project, overseeing inventory management and operational logistics.