Jefferson Lawrence Email & Phone Number

New York, Ny, Us

London, Gb

• Simplified and communicated complex business issues into clear, actionable insights for diverse audiences, improving understanding and decision-making across teams.• Collaborated with multiple cross-functional teams to identify and resolve root-cause issues, ensuring effective and lasting solutions.• Resolved 25-50 weekly support issues using SQL and Kibana, improving resolution efficiency by 20%.• Managed real-time ETL processes and bulk API jobs for data delivery to internal and external stakeholders, ensuring smooth operations across both Linux and Windows platforms.• Provisioned and maintained Single Sign-On (SSO) solutions, including certificate updates via PingFederate.• Exposed API data to clients and partners using Mashery for improved data accessibility.• Partnered with DevOps team to debug deployment errors found within Kubernetes clusters.

• Managed 150+ client devices (VMs, printers, laptops, servers, Cisco routers), improving operational efficiency and reducing incidents by 25%. • Reduced downtime on a 50+ user trade floor by 15% through proactive network monitoring via PRTG and VMware vSphere. • Collaborated with vendors (Bloomberg, IHS Markit, Dell) to ensure timely resolution of service requests and operational needs. • Partnered with Security/Networking/Engineering teams to identify and resolve root-cause issues. • Created Group Policy Objects and custom group policy configurations for ad-hoc projects designated by client. • Remotely troubleshot and installed new applications via RDP using ConnectWise

New York , Ny, Us

•Supported an organization of 20,000+ end users through ServiceNow and SailPoint systems. •Trained users in setting up and troubleshooting Multifactor authentication tools(Courion). •Modified user tables in authentication tool, through the use of SQL queries, and GUI tools, for the purpose of allowing end users to reset, and unlock their personal accounts across all system platforms, and applications. •Validated end user system access roles in Active Directory, LDAP, RACF platforms.•Managed and simplified NTFS permissions for the organization’s file share services, by consolidating nested groups, modifying ACLs for folders within shares and granting end users access to requested file shares and/or sub folders. •Implemented new standards for application and platform privileges for internal and external clients. •Was responsible on a daily basis, handling security requests and incident tickets that came into the security teams queue. •Identified key patterns in ticket requests and implemented solutions to reduce the overall number of tickets in the security queue.•Partnered with other IT support teams to resolve complex requests and incidents.•Escalated potential major security incidents to the appropriate security management team.

New York, N.Y., Us

•Supported a organization of over 150+ end users through SysAid ticketing system. •Created Batch/PowerShell scripts to automate basic system processes to lower organizational wide system down time. •Streamlined and automated processes to sync user information from the organization’s Active Directory domain and upload it to HR cloud website, via PowerShell scripts. •Crafted and presented Audience Response System technology demo for Conference Services. •Built and deployed Windows 10 images for new desktops and laptops. •Deployed Windows virtual EXSI server to test automation scripts for the organization’s IT projects.

Software Development

Program

Intro To Salesforce Administration

Particpiant, Information Technology

Associate’S Degree, Computer Operations: Network And Security Administration