Jefferson Martins

Jefferson Martins Email and Phone Number

Project Manager - Customer Experience Manager - VoiceOver Actor - Portuguese Localization Manager - Brazilian Portuguese Content Media Manager @
Jefferson Martins's Location
Brazil, Brazil
Jefferson Martins's Contact Details

Jefferson Martins work email

Jefferson Martins personal email

n/a
About Jefferson Martins

Jefferson Martins is a Project Manager - Customer Experience Manager - VoiceOver Actor - Portuguese Localization Manager - Brazilian Portuguese Content Media Manager at Samba Voice. He possess expertise in e commerce, project management, group buying, spanish speaking, customer service and 7 more skills. He is proficient in Ingles.

Jefferson Martins's Current Company Details
Samba Voice

Samba Voice

Project Manager - Customer Experience Manager - VoiceOver Actor - Portuguese Localization Manager - Brazilian Portuguese Content Media Manager
Jefferson Martins Work Experience Details
  • Samba Voice
    Founder - Brazilian Portuguese Dubbing Company
    Samba Voice Oct 2020 - Present
    São Paulo, Brasil
  • Jefferson Martins
    Voice Over Artist
    Jefferson Martins Apr 2013 - Present
    Greater Buenos Aires, Argentina
    VoiceOver ActorTranslatorQcer
  • Cognizant
    Sme - Senior System Executive
    Cognizant Jul 2015 - Jul 2018
    Buenos Aires
    Conocimientos de Active Directory, SAP, redes, Office, herramientas de ticketing como CA, ServiceNow, Remedy. Mejores Practicas ITIL.- Comunicación efectiva - Utilizo razonamiento lógico para identificar fortalezas y debilidades de soluciones alternativas, conclusiones o enfoques a los problemas. - Participación en la transferencia de conocimientos (KT), integración e implementación L1 entre la empresa cliente y el equipo de Service Desk - Equipo de Brasil - Apoyo técnico para el conocimiento de los módulos y tecnologías SAP relacionadas con el proyecto - Trabajo en equipo con los supervisores y gerentes para asegurar que se cumplen los objetivos del negocio - Ayuda para mejorar la resolución de problemas del cliente - Uso de procesos de mejores prácticas de ITIL y ServiceDesk. Proyecto 2 - Análisis de los datos recibidos en formato CSV. - Transformación de datos en información para su uso en la inteligencia del negocio (BI) - Responsable de minería de datos para remunerar a los representantes de 5 paísesProyecto 3- Responsable por el KT (Knowledge Transfer - Transferencia de Conocimientos) durante 35 dias en el cliente, en Brasil.- Responsable por etapas de Shadow y Reverse Shadow- Coaching para el team, transferencia de conocimiento al team local.- Aplicacion de Evaluaciones (Asessment) al team local.
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  • Accenture
    It Operations Analyst
    Accenture Sep 2014 - Jul 2015
    Analista de Monitoreo de servidores IBM AS/400 para clientes CATERPILAR e Renault.Conocimientos de Active Directory, SAP, redes, Office, herramientas de ticketing como CA, ServiceNow, Remedy. Mejores Practicas ITIL.
    View
  • Accenture
    It Operations Analyst
    Accenture Aug 2013 - Sep 2014
    Argentina
    Analista de Service Desk Senior en Portugués y Español (7 países).Proyectos: Lan/Tam , InBev, Boehringer Ingelheim
    View
  • Vtex Argentina
    Project Manager - Ecommerce
    Vtex Argentina Mar 2013 - Aug 2013
    Buenos Aires
    • Ecommerce Project Manager (Responsable por 16 proyectos en los países: Argentina, Uruguay, Chile, Colombia). • Principal punto de contacto con soporte de Brasil.• Consultoria en comércio electonico : UX, Conversion e inteligencia de negócios.• Seguimiento completo de cada proyecto, Reuniones de Kickoff y análisis de requisitos del negócio.• Responsable por Agencias de Desarrollo de Front-End de tiendas. Orientacion y coaching.
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  • Peixada.Com
    Cco - Chief Customer Officer
    Peixada.Com Oct 2010 - Nov 2012
    Belo Horizonte Area, Brazil
    Socio/Co-FounderEmpresa de Compras Colectivas entre TOP 10 de 5000.14 Franquicias en todo Brasil.23 empleadosCustomer Service Manager
    View
  • Master Gvt
    Sme Sales Consultant
    Master Gvt Apr 2012 - May 2012
    Ipatinga
    Area de Voz Avanzada GVT, Telefonia Corporativa, Links dedicados.
  • Cartao Coletivo
    Cco - Chief Customer Officer
    Cartao Coletivo Oct 2010 - Feb 2012
    Brazil
    Socio/Co-FounderTarjeta prepaga para uso exclusivo en empresas de Compras Colectivas (Cuponeos)
  • Waje Web Solutions
    Cco - Chief Customer Officer
    Waje Web Solutions Jan 2010 - Feb 2012
    Ipatinga Area, Brazil
    SMS Marketing
  • Sonda Procwork
    Service Desk Analyst
    Sonda Procwork Jan 2010 - Feb 2011
    Ipatinga Y Alrededores, Brasil
    Service Desk AnalistaConocimientos de Active Directory, SAP, redes, Office, herramientas de ticketing como CA, ServiceNow, Remedy. Mejores Practicas ITIL.
    View
  • Villefort Atacadista
    Tecnico De Ti
    Villefort Atacadista Jan 2009 - Sep 2010
    Coronel Fabriciano
    Conocimientos de Active Directory, SAP, redes, Office, herramientas de ticketing como CA, ServiceNow, Remedy. Mejores Practicas ITIL.
  • Leader Market - Valencia - Espanha
    Analista De Marketing - Espanhol E Portugues
    Leader Market - Valencia - Espanha 2004 - 2005
    Valencia, España
    Customer Service a nuevos clientes - Valencia - España
  • Duvale Supermercado
    Help Desk
    Duvale Supermercado Feb 2001 - Feb 2004
    Coronel Fabriciano, Mg
    Help desk AnalystInfraestructure AnalystConocimientos de Active Directory, SAP, redes, Office, herramientas de ticketing como CA, ServiceNow, Remedy. Mejores Practicas ITIL.
  • Gol Supermercado
    Helpdesk Support
    Gol Supermercado Jan 1998 - Feb 2001
    Timóteo Y Alrededores, Brasil
    Conocimientos de Active Directory, SAP, redes, Office, herramientas de ticketing como CA, ServiceNow, Remedy. Mejores Practicas ITIL.

Jefferson Martins Skills

E Commerce Project Management Group Buying Spanish Speaking Customer Service Service Desk Management Service Desk Entrepreneurship Start Ups Empresas Startups Empreendedorismo Design Thinking

Jefferson Martins Education Details

Frequently Asked Questions about Jefferson Martins

What company does Jefferson Martins work for?

Jefferson Martins works for Samba Voice

What is Jefferson Martins's role at the current company?

Jefferson Martins's current role is Project Manager - Customer Experience Manager - VoiceOver Actor - Portuguese Localization Manager - Brazilian Portuguese Content Media Manager.

What is Jefferson Martins's email address?

Jefferson Martins's email address is br****@****rid.com

What schools did Jefferson Martins attend?

Jefferson Martins attended Universidad Nacional De Avellaneda (Undav), Instituto De Capacitacion Profesional - Buenos Aires, Cocrear.

What are some of Jefferson Martins's interests?

Jefferson Martins has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Human Rights, Animal Welfare, Health.

What skills is Jefferson Martins known for?

Jefferson Martins has skills like E Commerce, Project Management, Group Buying, Spanish Speaking, Customer Service, Service Desk Management, Service Desk, Entrepreneurship, Start Ups, Empresas Startups, Empreendedorismo, Design Thinking.

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