Jefferson Dos Santos Macedo Email & Phone Number

Auckland, Nova Zelândia

• Analyze system structure and performance• Facilitate and train employees on ERP system (taxation module)• Manage, maintain, and troubleshoot all customer/client calls and request reporting technical issues in conjunction with the development team • Successfully stay aware of current trends within the industry• Evaluate and implement new processes and procedures • Skillful in Advpl, SQL Server, JIRA, Zendesk and TFS technologies• Support users on new system updates for effectiveness• Promote and maintain positive relationships with internal and external clients• Report and recommend solutions to Product Team for correction or implementation

São Paulo E Região, Brasil

• Assisted staff with the ERP implementation, configuration, and ongoing usability of applications, and software with established standards and guidelines• Developed Delivery File CNAB standard and Febraban standard in AdvPL language• Documented all the defined processes and the methods of resolving the ticket• Provided system support for internal and external users, monitor the processes of an application for fixes or improvements• Identified new technologies or process according to good corporate IT practices to apply in production environment• Subscribed and setup new system user accounts• Trained staff on ERP system (payroll, financial, accounting and billing module)

São Paulo E Região, Brasil

• Assisted in performing hardware and software installation procedures• Performed software configuration on stand-alone computers, laptops and mobile phones• Provided support in diagnosing hardware and software issues and troubleshooting activities• Supported 1st & 2nd line in assisting with IT queries and technical support • Maintained hardware and software inventory management

• Served as the first point of contact for customers seeking technical assistance over the phone or email for all their IT needs• Performed remote troubleshooting through diagnostic techniques and pertinent questions (Using remote access tools if necessary)• Determined the best solution based on the issue and details provided by customers• Provided limited support for Windows, MS Office, web browser, and other common desktop applications• Assisted in performing hardware and software installation procedures

São Paulo

• Prepared and completed orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)• Organized stocks and maintained inventory• Inspected products for defects and damages• Shipped and received merchandise using truck orders• Evaluated and maintained inventory counting and logs• Operated equipment RF scanners and pallet jacks

Graduate Diploma In Information Technology, Software Development

Bachelor Of Information Systems, It