Jefferson De Oliveira Cardoso Email & Phone Number

Brazil

In my dynamic role, I blend technical expertise and strategic insight to drive web personalization strategies that propel our B2B clients toward their goals. I lead end-to-end technical implementations, including integration with platforms like 6sense, HubSpot, Salesforce, and Google Analytics, and spearhead conversion strategy efforts. Campaigns are executed flawlessly with HTML, CSS, and JavaScript, supported by advanced tools such as SQL, JQL, Google Cloud. My project management skills are crucial as I coordinate cross-functional resources for timely and impactful delivery of software and campaign implementations. Analyzing data to refine personalization efforts is a pivotal part of my role, significantly enhancing client conversion rates and revenue.Collaboration is key; I work closely with teams to tackle technical challenges and spearhead product enhancements, ensuring client needs are always at the forefront. My leadership in pilot technical implementations and technical feasibility assessments supports sales engineering efforts, positioning me as a pivotal force in identifying and seizing new opportunities.Serving a diverse client base across North America, EMEA, and LATAM, my role combines technical acumen, strategic thinking, project management, customer success, and strong communication skills to achieve remarkable client outcomes.

As the main point of contact for DataMilk's AI enterprise customers, provided integral post-sales support by managing the lifecycle of the customer journey. With a keen understanding of the product, directed customers towards features and functionality that best served their specific business needs. Developed and implemented strategic plans to ensure seamless deployment, effective change management, and robust adoption programs. Consistently identified churn risk and implemented proactive solutions to mitigate it. Fostered a collaborative environment with Sales and Professional Services to integrate our product into each customer's core architecture. Created new training materials aimed at enhancing customer onboarding, business-wide adoption, and deepening product proficiency. Translated customer feedback into actionable insights for internal product development.

Brazil

Championed the management, implementation, and deployment of SINAI's decarbonization software to diverse industries. Cultivated long-term relationships with decision-makers, implementing a continuous support strategy for platform users. Orchestrated the integration of internal departments to ensure comprehensive client support. Managed the Knowledge Base and crafted self-service automation tutorials to minimize ticket occurrences. Led troubleshooting efforts and strategized the prioritization, planning, technical analysis, and communication of tickets and high priority occurrences.

Oversaw software implementations and ongoing support, managing a team of five analysts. Defined the customer success team's service model and key performance indicators. Expertly coordinated onboarding, training, and follow-up for new customers. Implemented service management solutions and managed the backlog of platform bug-fixes in close collaboration with the Engineering and Product teams. Managed contracts and renewals, while maintaining relationships with senior management and C-level executives.

Coordinated the implementation of Microsoft solutions in strategic clients, managing the sales lifecycle of SaaS solutions. Handled responses to RFQs and RFPs, while analyzing client commercial needs to create a value proposition. Oversaw supplier management and supported digital marketing strategies. Successfully managed multiple projects across various clients.

Managed a portfolio of clients, supervising the implementation and activation of JivoChat's solution. Handled sales cycle management from initiation to execution. Administered partner and reseller network.

Brasília, Brazil

Managed the execution of contracts for the development and maintenance of applications for strategic clients in the Brazilian public sector. Monitored KPIs, handled risk management, and conducted process auditing. Facilitated project management consulting and resource allocation. Managed suppliers and subcontracts.

Brasília, Brazil

Part of the Program Management of SAP solution implementation program for a Brazilian Public bank, overseeing eight concurrent projects. Responsibilities included contract adherence, resource allocation, risk mitigation, and incident management. Established robust project management structure and processes. Championed agile methodologies (LEAN and Scrum) to streamline project execution. Implemented change request process and performed compliance audits on releases prior to production. Coordinated cross-functional teams to ensure project quality and customer satisfaction.

São Paulo, Brazil

Managed consulting work to analyze client needs and propose functional and technical solutions. Developed sales presentations, technical and commercial proposals for large customers. Managed risks and incidents related to the commercial process.

São Paulo, Brazil

Conducted analysis of client business and processes, defined and identified KPIs, and proposed functional improvements related to IT solutions. Managed the relationship with the client and generated new demands.

São Paulo, Brazil

Contributed to a large-scale IT modernization program at Bradesco Bank. Disseminated and trained teams in agile and traditional management methodologies. Responsible for the maintenance and management of the project tool pack.

Information Technology Management, Information Technology

Mba In Project Management, It Project Management