Jefferson Dantas Email and Phone Number
Jefferson Dantas work email
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Jefferson Dantas personal email
With over a decade of experience at IBM in Advanced Technical Support, I specialize as a Technical Support Specialist. Certified as a Scrum Master, I lead production teams to optimize processes and enhance operations. Recognized multiple times by international clients for delivering exceptional support, my focus remains on continuous process improvement and ensuring operational excellence.
Kyndryl
View- Website:
- kyndryl.com
- Employees:
- 59162
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Senior Mainframe Technical SupportKyndrylHortolândia, Sp, Br
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Mainframe Technical Support - SmeKyndryl Sep 2021 - PresentHortolândia, São Paulo, BrazilExpert in customer service, providing 24/7 support for mainframe production tools such as Control-D, Control-M, Changeman, and Jobtrac. Specialized in rapid issue resolution through ServiceNow, guaranteeing client satisfaction and system reliability. Focused on responsive and tailored customer interactions to build trust and uphold high standards in service and system performance.
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Squad LeaderKyndryl Sep 2021 - Dec 2021Hortolândia, São Paulo, BrasilLead Mainframe Production Squad as a facilitator. Conduct Kanban meetings, supporting problem and solution discussions. Drive and supported the SMEs on their products decisions, business analysis and improvement plans.
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Production Tools Support - SmeIbm Nov 2016 - Sep 2021Hortolândia, São Paulo, BrazilProvide L1 support for the following Mainframe tools : Jobtrac (Scheduler), Changeman (Code Promotion), SCLM (Code Promotion), Control-M (Scheduler). -
Production Support AnalystIbm Jan 2009 - Nov 2016BrazilProvide high-level support to production control teams and service lines;Designated focal point for incoming transition and transformation projects of a major financial client; Control and analysis of production routines including process optimization, negotiation with client on deadlines and expectations;Provide superior customer care, analyze customer technical requirements and process; Manage problems, changes and releases through ITIL methodologies;Identify problems, wastes and propose solutions to application teams and leadership.
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Mainframe Batch OperatorGlobal Value Soluções Oct 2007 - Jan 2009BrazilWithin this role, I was responsible for batch management and monitoring, including: researching system logs, reacting to job abends according to existing instructions, fixing problems or passing it to a higher level of support. At this job I have:Participated on international outsourcing project with key outcome to move client's batch operations from US to Brazil;Prepared and conducted technical trainings; Constantly worked with customers and stakeholders on improvements projects;Developed process and guidelines for production teams;Acquired incident / problem / change skills;Managed workloads and deadlines. -
Mainframe System OperatorGtcon - Grupo Técnico De Consultores Ltda Aug 2006 - Oct 2007BrazilMainframe z/OS and z/VM system management, batch monitoring and console operations for IBM Global Accounts (IGA). Worked on problem determination and improvements projects between areas. Created and updated technical procedures, participated in disaster recovery exercises with clients andIBM tech teams.
Jefferson Dantas Skills
Jefferson Dantas Education Details
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Environmental Control Technologies/Technicians
Frequently Asked Questions about Jefferson Dantas
What company does Jefferson Dantas work for?
Jefferson Dantas works for Kyndryl
What is Jefferson Dantas's role at the current company?
Jefferson Dantas's current role is Senior Mainframe Technical Support.
What is Jefferson Dantas's email address?
Jefferson Dantas's email address is jefferson.dantas@us.ibm
What schools did Jefferson Dantas attend?
Jefferson Dantas attended Universidade São Marcos.
What are some of Jefferson Dantas's interests?
Jefferson Dantas has interest in Social Services, Customer Relationship, Project Management, Mentoring, Science And Technology.
What skills is Jefferson Dantas known for?
Jefferson Dantas has skills like Mainframe, Ispf, Tso, Z/os, Itil, Requirements Analysis, Incident Management, Disaster Recovery, Mvs, Project Management, Customer Communication, Change Management.
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Jefferson Dantas
.Net Developer | C# | Wpf | Mvvm | Asp.Net | Azure | Fullstack Software EngineerItajubá, Mg -
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Jefferson Dantas
Automation Intern @ Itau | Middle Office | Private Bank | Python | Sql | Alteryx | Aws | ScrumSão Paulo, Sp -
Jefferson Dantas
Desenvolvedor Front-End Sênior | Javascript | Typescript | React | Node | Singlespa | Graphql | Prisma | Sql | Ci/Cd | Docker | Azure | AwsPraia Grande, Sp1gmail.com
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