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Jefferson Dantas Email & Phone Number
Senior Mainframe Technical Support
at
Kyndryl
1 work email found
@us.ibm
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Mainframe Technical Support
Location
Hortolândia, São Paulo, Brazil
Company size
Who is Jefferson Dantas? Overview
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Quick answer
Jefferson Dantas is listed as Senior Mainframe Technical Support at Kyndryl, a with 59162 employees, based in Hortolândia, São Paulo, Brazil. AeroLeads shows a work email signal at us.ibm and a matched LinkedIn profile for Jefferson Dantas.
Jefferson Dantas previously worked as Mainframe Technical Support - SME at Kyndryl and Squad Leader at Kyndryl. Jefferson Dantas holds Bachelor'S Degree, Environmental Control Technologies/Technicians from Universidade São Marcos.
Company email context
Email format at Kyndryl
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{first}.{last}@us.ibm
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Profile bio
About Jefferson Dantas
With over a decade of experience at IBM in Advanced Technical Support, I specialize as a Technical Support Specialist. Certified as a Scrum Master, I lead production teams to optimize processes and enhance operations. Recognized multiple times by international clients for delivering exceptional support, my focus remains on continuous process improvement and ensuring operational excellence.
Listed skills include Mainframe, Ispf, Tso, Z/Os, and 19 others.
Current workplace
Jefferson Dantas's current company
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Kyndryl
7 roles
Jefferson Dantas work experience
A career timeline built from the work history available for this profile.
Mainframe Technical Support - Sme
Expert in customer service, providing 24/7 support for mainframe production tools such as Control-D, Control-M, Changeman, and Jobtrac. Specialized in rapid issue resolution through ServiceNow, guaranteeing client satisfaction and system reliability. Focused on responsive and tailored customer interactions to build trust and uphold high standards in service and system performance.
Squad Leader
Lead Mainframe Production Squad as a facilitator. Conduct Kanban meetings, supporting problem and solution discussions. Drive and supported the SMEs on their products decisions, business analysis and improvement plans.
Sep 2021 - Dec 2021
Production Tools Support - Sme
Provide L1 support for the following Mainframe tools : Jobtrac (Scheduler), Changeman (Code Promotion), SCLM (Code Promotion), Control-M (Scheduler).
Nov 2016 - Sep 2021
Production Support Analyst
Provide high-level support to production control teams and service lines;Designated focal point for incoming transition and transformation projects of a major financial client; Control and analysis of production routines including process optimization, negotiation with client on deadlines and expectations;Provide superior customer care, analyze customer technical requirements and process; Manage problems, changes and releases through ITIL methodologies;Identify problems, wastes and propose solutions to application teams and leadership.
Jan 2009 - Nov 2016
Mainframe Batch Operator
Within this role, I was responsible for batch management and monitoring, including: researching system logs, reacting to job abends according to existing instructions, fixing problems or passing it to a higher level of support. At this job I have:Participated on international outsourcing project with key outcome to move client's batch operations from US to Brazil;Prepared and conducted technical trainings; Constantly worked with customers and stakeholders on improvements projects;Developed process and guidelines for production teams;Acquired incident / problem / change skills;Managed workloads and deadlines.
Oct 2007 - Jan 2009
Mainframe System Operator
Mainframe z/OS and z/VM system management, batch monitoring and console operations for IBM Global Accounts (IGA). Worked on problem determination and improvements projects between areas. Created and updated technical procedures, participated in disaster recovery exercises with clients andIBM tech teams.
Aug 2006 - Oct 2007
1 education record
Jefferson Dantas education
FAQ
Frequently asked questions about Jefferson Dantas
Quick answers generated from the profile data available on this page.
What company does Jefferson Dantas work for?
Jefferson Dantas works for Kyndryl.
What is Jefferson Dantas's role at Kyndryl?
Jefferson Dantas is listed as Senior Mainframe Technical Support at Kyndryl.
What is Jefferson Dantas's email address?
AeroLeads has found 1 work email signal at @us.ibm for Jefferson Dantas at Kyndryl.
Where is Jefferson Dantas based?
Jefferson Dantas is based in Hortolândia, São Paulo, Brazil while working with Kyndryl.
What companies has Jefferson Dantas worked for?
Jefferson Dantas has worked for Kyndryl, Ibm, Global Value Soluções, and Gtcon - Grupo Técnico De Consultores Ltda.
How can I contact Jefferson Dantas?
You can use AeroLeads to view verified contact signals for Jefferson Dantas at Kyndryl, including work email, phone, and LinkedIn data when available.
What schools did Jefferson Dantas attend?
Jefferson Dantas holds Bachelor'S Degree, Environmental Control Technologies/Technicians from Universidade São Marcos.
What skills is Jefferson Dantas known for?
Jefferson Dantas is listed with skills including Mainframe, Ispf, Tso, Z/Os, Itil, Requirements Analysis, Incident Management, and Disaster Recovery.
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