Jeffery Deepak Email & Phone Number

Herndon, Virginia, United States

Onsite Architect and Technical Service Delivery Manager (SDM), I led the implementation of advanced monitoring solutions and managed the transition from traditional systems for Kaiser Permanente, a prominent healthcare organization. My contributions received accolades from the client for providing outstanding support and introducing innovative improvements.

Herndon, Virginia, United States

• Migrated Legacy IT Infrastructure to SaaS for Kaiser Permanente
• Led the successful migration of Kaiser Permanente’s ITM–Netcool infrastructure from an on-premises solution to Dynatrace–BigPanda, a cloud-based SaaS solution. This transition reduced the legacy footprint by over 120.
• Spearheaded the biannual upgrade of Dynatrace OneAgent across 40,000+ servers within a two-month window, ensuring timely compliance with supported versions. This process, which continues every six months, ensured.
• Played a pivotal role as the lead Architect in the Monitoring and Automation project at Hydro Quebec, designing the architecture for their Netcool Operations Insight (NOI) environment. Collaborated with Netcool SMEs to.

Herndon, Virginia, United States

• Led Technical Project for Liberty Mutual Insurance
• Managed a team of five to oversee Corporate Functions Production support for Liberty Mutual Insurance, resolving over 300 critical issues within 8 months—four months ahead of the scheduled timeline. The project’s.

Chennai, Tamil Nadu, India

• Completed IBM Workload Scheduler (TWS) Upgrade for Mastercard Ahead of Schedule
• Led the re-platforming of IBM Workload Scheduler (TWS/IWS) from version 8.5.1 to 9.3.2, migrating the solution from legacy platforms to AIX and Linux. Completed the project in half the expected timeline (6 months.
• Successfully upgraded TWS agents for Mastercard’s production environment in just 2 months, resulting in the reclamation of 50% of unused licenses and a 30% reduction in usage costs. The optimization of software.
• Implemented a new coordinated downtime procedure for server patch management at Mastercard, improving the efficiency of patching operations. This initiative ensured 100% resolution of post-patching issues, which was.

Chennai Area, India

Chennai Area, India

IBM Tivoli Workload Scheduler administrator managing production workloads, creating jobs, schedules based on the business requirements

Chennai Area, India

I managed job scheduling using IBM Tivoli Workload Scheduler (TWS) and Tidal Enterprise Scheduler (TES) to ensure smooth production operations, handling over 9 million jobs monthly across 3,000 servers. I developed and maintained job schedules, calendars, and dependencies, and troubleshot batch job failures with tools like HP OVO, SCOM, NETCOOL, and NCS.

Ambattur, Chennai

Worked with the client Belkin which is a networking project. It plays a vital role in setting up SOHO networking which manufactures routers and switches and all other networking products which form a base for networking. also extending its support globally.

B.Tech, Information Technology

Hsc, Biology, Physics, Mathematics & Chemistry

S.S.L.C, Mathematics, Physics, Chemistry, Biology