Build relationships with staff and provide an environment of grace.Oversee a team of dock associates and ensure that they stay on task.Monitor quarterly goals and make sure the team is on pace to accomplish them.Route freight to correct destination in the most cost efficient way.Work with other service center supervisors to achieve the best results for transit time.Audit city trailer loads to guarantee that shipments are loaded correctly and are secure.Dispatch drivers in the Nashville area.Assign pickup requests to drivers in the Nashville area.Answer inbound customer service calls.Update Microsoft Excel files to make sure data is clean and up to date.

Work in collaboration with channel partners to close sales.Follow up on registered deal leads in Sales Force.Upsell on opportunities by asking probing questions.Provide customer care support to distressed accounts.Utilize different databases for quote creation and PO processing.Manage a pipeline of over 300 opportunities in Sales Force.

Support Software Technical Sales Reps with creating quotes.Utilize Sales Force to research customer accounts.Call out to existing customers to try and find additional revenue.Provide customer service and perform basic troubleshooting support.Work with multiple IT Vendors to help close a sale.

Facilitated maintenance renewals for EMC Corp.Performed forecasts on a weekly and monthly basis.Drove sales to hit and consistently exceed a quarterly quota of at least $1M.Worked with the channel to facilitate contract renewals.Utilized EMC databases for research and outputting quotes.Communicated with current EMC clients to inquire about renewals.Encouraged and convinced clients to renew yearly contracts.

Interacted with customers and ensured an exceptional experience.Managed monetary transactions to deposit at the end of the shift.Met daily sales goals.Utilized a computer system for order accuracy.Increased store’s yearly profit through food and beverage sales.Maintained a clean and organized working environment.

Directly managed a group of fifteen employees.Oversaw all opening/closing facility tasks.Monitored and reconciled cash procedures and transactions.Responsible for maintaining order in emergencies.Kept staff of employees on task and productive.Ensured accomplishment of company sales goals.Guaranteed an outstanding experience for members.