Jeffery Garner Email & Phone Number

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

Salt Lake City, Utah, United States

▪ Growth Strategy: Developed a strategic framework to guide analysis of growth opportunities for a home health care firm with $150M revenue, operations in more than 5 US states, and over 1,000 employees▪ Qualitative Research: Conducted 10+ interviews with internal stakeholders and home health care experts and owned process of synthesizing information and extracting key findings to inform growth strategies for client▪ Market Sizing & Analysis: Constructed 2 Excel models based on secondary and primary research to calculate the total addressable market of multibillion-dollar segments of the US home health care market

Draper, Utah

▪ Collaborated with executives to develop a standardized policy template and write over 70% of current corporate policies. Took ownership for chronic inefficiencies of policy distribution system and recommended and helped implement cloud-based system for policies dissemination, saving 15+ hours of administrative labor monthly▪ Coordinated roll-out of new company operating system with senior leadership. Created and customized 50+ semi-automated workflows in system (e.g., customer ticket processing), conserving hundreds of hours of labor annually. Trained staff of 100+ individuals on new processes and mentored junior employees during the transition. Documented and distributed learning through 30+ training videos and written instructions▪ Overhauled billing process to consolidate 8 data sources with billable charges into central database, decrease monthly administrative labor by 16-24 hours, and capture $5K-$10K of unrealized revenue annually. ▪ Designed 100+ data visualizations using SQL, MS Access, and business intelligence software – Zoho Analytics – to measure company and departmental performance and guide C-suite decision making and strategy

Pleasant Grove, Ut

▪ Responded to member concerns via email and phone in Czech & Slovak languages ▪ Obtained 3 raises within 6 months and became a supervisor in 5 months▪ Received Commissions Expert certification on Europe Team in 5 months

Draper, Ut

▪ Established a system to manage employee recognition, awards, and morale initiatives for 70+ employees▪ Administered FHA certification process for 30+ condominium associations with a success rate over 90%▪ Planned and executed internal and external company events with attendance ranging from 30-500 people

Cottonwood Heights, Ut

▪ Built trust with 9 direct reports through servant leadership, listening to employee concerns, and taking responsibility in challenging situations. Consequently, decreased employee turnover by 32% ▪ Achieved results despite limited resources, raising sales 5-10% each month as compared to previous year’s revenue▪ Boosted Yelp rating from 3.5 to 4 stars by gaining patrons trust through customer-centric operations

Master Of Business Administration - Mba, Business Administration And Management, General, 4.00

Activities and Societies: See below - Valedictorian - McDonough Scholar (top 10% of class based on final GPA) - Beta Gama Sigma (top 20%.

19 Credit Hours, Slovak Language And Literature, 4.00

Bachelor Of Science (B.S.), Business Administration And Management, General, 4.00