Jeffery Monroe Email and Phone Number

I have relocated to Oswego, NY actively seeking new opportunities in the Oswego/Syracuse, NY area. Recent experience includes the following: Conduct discoveries of systemsRemove and install systems ensuring guest satisfaction that all applications and peripherals are functionalEstablishing and maintaining relationships with guests and accommodating their schedules for installation of systemsUse the Ascension re-imaging processInstallation of Applications via MDTInstallation and removal of printersApplying group memberships in Active DirectoryTroubleshooting of Dell Desktops, laptops, Lenovo Laptops, iPads, iPhonesCollaboration with team mates, team lead, users, other support groups and vendors to resolve issues

Currently working for Ascension Technologies, relocating to New York State and need to acquire a position there, hopefully in the same type of industry. All options, in New York's Syracuse, Oswego or Watertown area open at this point. Recent experience includes the following: Conduct discoveries of systemsRemove and install systems ensuring guest satisfaction that all applications and peripherals are functionalEstablishing and maintaining relationships with guests and accommodating their schedules for installation of systemsUse the Ascension re-imaging processInstallation of Applications via MDTInstallation and removal of printersApplying group memberships in Active DirectoryTroubleshooting of Dell Desktops, laptops, Lenovo Laptops, iPads, iPhonesCollaboration with team mates, team lead, users, other support groups and vendors to resolve issues

Provide supplemental life insurance to families

Create, test, implement and maintain standard operating proceduresConduct training of Service desk, applications and troubleshooting techniquesManage support analystsCreate and maintain schedule of service desk for maximum coverage, maximizing cost effectiveness and efficiencyCreate and manage active directory accountsCreate, audit and maintain system security matricesCreate, audit and maintain user system accountsCreate and run SQL queries for reports and system audits

Specializing in Gaming Applications: Bally SDS and related products, Bally CMP and related products plus some Agilysys, Infogenesis, AS400/Kronos timekeeping, LMS/MMS. Creating of SOP's/Procedures, performed and coordinated training for gaming systems. Perform and coordinate upgrades/patches for gaming systems.Instrumental in upgrading gaming system from Unix to Windows environmentTest patches to mitigate impact on productionCreate, audit and maintain system security matricesCreation, test and implement standard operating proceduresPerform training for new applications, coordinate training for end-usersInstrumental in implementing new club level tiering programMaintain earning methods for gaming systems

Specializing in Gaming Applications: Bally SDS and related products, Bally CMP and related products plus some Agilysys, Infogenesis and AS400/Kronos timekeeping.Create, maintain and distribute SSRS reportsCreate, audit and maintain system security matricesCreate, audit and maintain system user accountsCreate and provide reports for auditorsTroubleshoot system applications and softwareCoordinate end-user training for major systems upgradesEvaluate software for upgrades conducting gap analysesRecommended hardware and software for pending upgrades

Manage Help Desk OperatorsMaintain operator schedules for best coverageInvolved with construction and planning meetingsCreate, test and implement Standard Operating proceduresConduct training on gaming systems, troubleshooting techniques and Microsoft Office SuiteLevel 2 support for Gaming and desktop applicationsTroubleshooting of software and hardware issuesAssist in planning and implementation of the Altiris software suiteUpgrade Infogenesis POS system and hardwareCoordinate several types of training to include setting up of training room equipmentAssist in implementing Cisco telephony systemSought bids/quotes for hardware/softwareAsset management, hardware and softwarePlan and assist with office, pit movesConduct employment interviewsPerform employee evaluations

Plan and implement point of sale systems in the hotelConduct employment interviewsPlacement and training of Cisco telephonesSupport of Microsoft Office Professional Suite of ApplicationsProcurement of hardware and softwareConduct upgrades of client operating systems Plan and implement office move for maximum efficiency with minimal impactManagement of the IT Helpdesk Advisement of the IT team

Conduct upgrades client operating systems (Windows NT to 2000)Perform office movesTroubleshoot client hardware and softwareSupport of Microsoft Office Professional Suite