• Upgrade project for Cisco 800 series routers to 4200 series Cisco routers for Credit Unions• Scheduled and assisted the replacement of the new equipment. • Responsible for analyzing, troubleshooting, change requests and resolving client connection issues • Updated Knowledgebase as needed as well as any information in ServiceNow

• Provided support for Executive level employees • Support for laptops, tablets, cell phones • Set up board meetings and various projects • Support as needed for level 2 hardware support primarily imaging, on/off boarding

• Assisted in a full network upgrade of 27 facilities including the corporate office in Florida, Tennessee and Texas f• Implemented and monitored Meraki Firewalls• Responsible for assignment of tickets onsite and remotely using Atera RMM console. • Office365 administrator responsible for licenses management and all onboarding/termination of employees. • RingCentral administrator and sole contact• Responsible for all vendor management

IT Support for assisted living facilities remotely from the corporate office and travel to the facilities onsite. I provided Office365 support and exchange onsite due to the hybrid environment set up. I managed Sonicwall firewalls, Included in on call rotations and after hour. I was responsible for equipment warranty and purchasing of new equipment (vendor management). I contributed to knowledge base document for IT department. I assisted with end user support via phone, e-mail and walk up request. I provided monthly analytic reports for phone & ticketing system.

I took incoming phone calls for the Digital Lab line for assistance with editing, contributing and creating BOTS for company use. I provide technical support voice and chat support for the Digital Lab bot/automation. We used Service Desk to log incidents and service requests and manage their lifecycle.

Supported end users issues and request through internal ticketing system, phone, e-mail walk –in and Lync. Maintained, troubleshoot, and repairs computer systems, hardware and computer peripherals.

Project assignments regarding various duties which included: office moves, desktop support, networking and system administration.

I worked various projects upgrading and supporting small and home office networks. I configured and installed servers, Office365 setups and migration, Monitored network status. I updated old and new network equipment. Advised on purchasing of hardware / software. Trained users on how to use various systems and monitor as well.

I worked for a real estate management and construction company. 6 Properties were built per year and I was in charge of coordinating the IT project portion from the time the trailer was delivered to the properties being built. I conducted the set up and configuration of LAN for the leasing and construction trailer and transfer the network from leasing trailer to clubhouse. I coordinated set up for business center for residents as well. I monitored 42 LAN’s, managed Firewall, Switch and VOIP phone system for each property. Supervised a team of 3 for ongoing support for users. Responsible for services, subscriptions, support, updates and patches for 3rd party vendors/contractor. • Performed analysis of network needs and contributes to design of network architecture, integration and installation• Identify, troubleshoot, install and maintain upgrades to the network• Maintain network hardware and software, including servers, peripherals and network nodes• Evaluate network hardware and software requirements and capabilities and make recommendations• Checks systems in order to optimize performance and to initiate recovery action after system failures.• Establishes and controls systems access and security• Provides support to and train users and staff in local area network administration and usage.• Coordinates third-party maintenance for network hardware, software and telecommunications services.• Manage user account set up and monitor user access to the network (Active Directory / GPO)• Approve system image and processing• Plan network infrastructure for new applications and services• Train network staff to provide support to end users• Purchase and maintain networking equipment and infrastructure• Prepare and maintain documentation of network configurations

• Disk Imaging, Provide remote support for client with laptops via phone and WebEx• Provide technical for support employees within various the departments locally