Jeffery Harris Email & Phone Number

Greater Memphis Area

Tasked with increasing the company’s referral activity and community footprint.• Increased referral activity by 26%.• Increased physician participation by 47%; increased physician office referrals by 18%.• Fostered the growth and development of the division, serving in a key communications, public speaking, negotiation and strategic planning capacity.• Educated patients and families about the benefits and features of the hospice medical benefit.

Greater Memphis Area

• Assessed the client’s needs and developed a training plan specifically geared toward that need.• Conducted team building activities to foster a greater understanding of the mission and visionof the organization.• Developed trainings to increase the value / benefit of employee and management engagement• Developed relationships with hotel and restaurant staff through educational presentations regarding the products and equipment.

Greater Memphis Area

Analyzed market information including, but not limited to, economic, social, demographic, geographic, competitive landscape awareness, market trends, strategy development and implementation, consumer and brand awareness. Presented research findings, opportunities and challenges; participated as a contributor in strategy formation for new market entry.• Launched a focused and well-planned sales and business development and marketing program to build awareness and referrals for the hospice division.• Increased referral activity by 22%; achieved revenue quota on a 98% basis.• Increased physician participation by 36%; increased physician office referrals by 52%.• Project team lead for the development of Camp Bravehearts Family Grief Camp.• Facilitated Diversity Awareness Training.• Team member of the project that created a streamlined patient referral process.• Held meetings and informational sessions with church and political leaders to broaden their understanding,acceptance and advocacy of the hospice benefit.• Served as a front line contact to ensure high quality customer engagement.• Team lead of the project that created a minority outreach program for hospice care.• Educated patients and families about the benefits and features of the hospice medical benefit.