Led the geographically dispersed North American Advanced Applications & Process Development team. A group of developers, data analysts and IT professionals that created and maintained the infrastructure for the customer service organization; Created data warehouses, data analytics and web applications for use in critical business decision making processes. Team created data sets, reviewed resulting data for correlations and prepared subsequent reports and presentations for senior management and C-level leaders throughout the organization.(¯`*•.★ Drove development of customized executive data dashboards and web applications, reducing time and cost of reporting, and increasing accuracy in decision making process★ Combined dozens of inherited data sources from Sales, Service and Finance into a normalized, cleansed, relational data warehouse and data marts for innovative cross-functional forecasts and insights★ Created data warehouses with internal and external customer facing web applications, data analytics dashboards, personally created analytics training for management and video instructions for tools★ Created IT and personnel budgets, handled all HR management functions for employees, conducted annual personnel reviews

Directed/coordinated cross functional team leads including Engineering, R&D, IT, UI Design, Procurement, Manufacturing, Sales and Marketing, overseeing all aspects of product road-map to successfully launch several enterprise level SaaS programs used by consumers and Fortune 500 companies. Worked to continuously improve processes and communication across business units. Created/maintained project plans and prioritized all activities and resources. Coordinated onshore/offshore development teams.(¯`*•.★ Responsible for global, multilingual customer facing and B2B products ☛ inception, schedules, budget, development, procurement, manufacturing, training, documentation, marketing, launch, sales, distribution, service, maintenance and ongoing updates★ Programs encompassed firmware, desktop, web & SaaS development + hardware design & manufacture★ Accountable for strategic vision and complete product life-cycles ☛ inception through launch and the associated project scheduling and resource planning to efficiently deliver global product releases★ Presented monthly product development/financial/sales updates to Executive and C-Level Management

Delivered/maintained tools that supported the engineering organization. Deployed all hardware and software for data center infrastructure with 24-7 availability/monitoring/continuity/redundancy for multi-million user web-based system. Interfaced directly with cross functional teams and external customers to solve system problems.(¯`*•.★ Functioned as “Fire jumper” Project Manager - Moved across projects that were behind schedule★ Responsible for eliciting requirements from all stakeholders and wrote resulting product specification documents to direct the Engineering and QA departments in waterfall product development efforts★ Responsible for, zero error tolerance federally regulated financial and accounting S/W & H/W products ★ Part of team that created our Software Development Lifecycle based on Rational Unified Process★ Responsible for delivery and change management of dev tools and SDLC to teams in India and China★ Member of team that created the Project Management Office and developed, documented and taught the software development processes followed by all of Pitney Bowes engineering★ Responsible for maintaining product development lifecycle tracking tools★ Performed requirements gathering with all stakeholders to understand and document the needs of the organization for software/hardware development and wrote product requirements documents

(¯`*•.★ Controlled all software licensing and vendor management for Engineering department★ Created standards for desktop hardware and software throughout the company and handled vendor management/procurement process

Tested new VMS Alpha computer operating system.

Started as an 11C, S. Korea and 82nd Airborne Infantry Ft. BraggWent to flight school changed MOS to 152FReassigned back to Ft Bragg, 82nd Combat Aviation Brigade, 82nd Aviation RegimentLeft service on medical discharge - Disabled Veterans status